Deborah MichaelDM
Open to opportunities

Deborah Michael

@deborahmichael

Customer Service Representative with a passion for customer satisfaction.

Nigeria

What I'm looking for

Seeking a challenging role that utilizes my skills and experience to deliver exceptional customer experiences and contribute to the success of a company that prioritizes customer satisfaction.

I am a dedicated and results-driven customer service professional with a strong passion for delivering exceptional customer experiences. With a background in Information Technology and Management, I have honed my skills in customer service, digital marketing, and leadership. My experience in various industries, including healthcare, telecommunications and fintech, has equipped me with the ability to work effectively in fast-paced environments and provide timely solutions to customer inquiries.

Throughout my career, I have demonstrated excellent communication, problem-solving, and organizational skills, which have enabled me to build strong relationships with customers and colleagues alike. I am a fast learner, proficient in Microsoft Office software, internet applications, and graphic design software, with a strong attention to detail and ability to work with or without close supervision.

I am committed to continuous learning and self-improvement, with a strong desire to contribute to the success of a company that prioritizes customer satisfaction and experience.

Experience

Work history, roles, and key accomplishments

NC
Current

Customer Service Representative

NORDICA FERTILITY CENTRE

Feb 2023 - Present (2 years 4 months)

Attended to inquiries on products and services, handled client complaints, and provided solutions. Managed client registration and documentation, sent consent forms, and marketed company products/services.

IL

Customer Service Representative

I-RECHARGE-TECHINNOVATIONS LTD

Feb 2022 - Mar 2022 (1 month)

Managed large number of incoming calls, handled customer complaints, and provided solutions. Maintained proper records of customer complaints and feedback.

N(

Information Scientist/Librarian

National Library of Nigeria (NYSC)

Jan 2018 - Sep 2018 (8 months)

Attended to administrative and clerical routines, shelved information materials, and assisted in the preparation and issuing of ISBN to authors.

YT

Administrative Assistant

Yusuf Ali & Co (Industrial Training)

Jan 2015 - Mar 2015 (2 months)

Documented information materials, shelved information materials for easy access, and performed general library routines.

Education

Degrees, certifications, and relevant coursework

Deborah hasn't added their education

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Tech stack

Software and tools used professionally

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Deborah Michael - Customer Service Representative - NORDICA FERTILITY CENTRE | Himalayas