Deborah Michael
@deborahmichael
Customer Service Representative with a passion for customer satisfaction.
What I'm looking for
I am a dedicated and results-driven customer service professional with a strong passion for delivering exceptional customer experiences. With a background in Information Technology and Management, I have honed my skills in customer service, digital marketing, and leadership. My experience in various industries, including healthcare, telecommunications and fintech, has equipped me with the ability to work effectively in fast-paced environments and provide timely solutions to customer inquiries.
Throughout my career, I have demonstrated excellent communication, problem-solving, and organizational skills, which have enabled me to build strong relationships with customers and colleagues alike. I am a fast learner, proficient in Microsoft Office software, internet applications, and graphic design software, with a strong attention to detail and ability to work with or without close supervision.
I am committed to continuous learning and self-improvement, with a strong desire to contribute to the success of a company that prioritizes customer satisfaction and experience.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
NORDICA FERTILITY CENTRE
Feb 2023 - Present (2 years 4 months)
Attended to inquiries on products and services, handled client complaints, and provided solutions. Managed client registration and documentation, sent consent forms, and marketed company products/services.
Customer Service Representative
I-RECHARGE-TECHINNOVATIONS LTD
Feb 2022 - Mar 2022 (1 month)
Managed large number of incoming calls, handled customer complaints, and provided solutions. Maintained proper records of customer complaints and feedback.
Customer Service Representative
ISON BPO International Limited (MTN Customer Care Representa
Jan 2020 - Feb 2022 (2 years 1 month)
Handled customer complaints, provided product and service information, and managed large amount of incoming calls.
Information Scientist/Librarian
National Library of Nigeria (NYSC)
Jan 2018 - Sep 2018 (8 months)
Attended to administrative and clerical routines, shelved information materials, and assisted in the preparation and issuing of ISBN to authors.
Administrative Assistant
Yusuf Ali & Co (Industrial Training)
Jan 2015 - Mar 2015 (2 months)
Documented information materials, shelved information materials for easy access, and performed general library routines.
Education
Degrees, certifications, and relevant coursework
Deborah hasn't added their education
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