Obiageli Ebigwai

As a Senior Customer Service Professional, I identified and managed customer needs, developed promotional strategies, negotiated contracts, and attended industry events to enhance service delivery. My role involved increasing call capacity and ensuring effective customer communication.

In this role, I delivered superior customer experiences by resolving issues promptly, building strong relationships, and coordinating training sessions. I also managed media interactions and implemented strategies that improved customer traffic and sales.

As Back Office Personnel, I coordinated clinical meetings, managed licenses, trained new employees, and oversaw the organization’s mobile and internet services. I also initiated a health magazine that significantly increased sales.

During my internship as a Pharmacy Trainee, I ensured customer satisfaction, supervised sales staff, and managed stock. I also provided detailed reports on shop activities and customer requests.

As Production Manager, I conducted onsite inspections, supervised stock taking, and ensured compliance with production standards. My role was critical in maintaining quality and preventing defects in products.

As an Industrial Attachment Trainee, I supported quality control compliance and monitored microbial activities in brewing processes. My contributions were essential in maintaining product quality.

Studied Applied Microbiology and Brewing, focusing on the scientific principles of microbiology and their applications in brewing processes.