Open to opportunities

Ebenezer Opute

@ebenezeropute

Message

Experienced customer support lead passionate about high-level customer satisfaction.

Nigeria

Message

What I'm looking for

I am looking for a role that values customer satisfaction, offers growth opportunities, and fosters a collaborative team environment.

I am a dedicated customer support lead with extensive experience in the communication industry, currently working at Evercare Hospital. My role involves managing patient appointments and ensuring seamless communication between patients and healthcare providers. I pride myself on my ability to handle multiple tasks efficiently while maintaining a high level of customer satisfaction.

Throughout my career, I have consistently exceeded sales goals and received recognition for my contributions, including the Best Customer Representative Agent award in 2022. My strong communication skills and empathetic approach have allowed me to build lasting relationships with clients, ensuring their needs are met and their expectations exceeded.

Experience

Work history, roles, and key accomplishments

Current

Care Giver

Current

Evercare Hospital

Dec 2022 - Present (2 years 6 months)

As a Care Giver at Evercare Hospital, I manage patient appointments, handle emergency calls, and ensure compliance with HIPAA regulations. I utilize various software systems for patient registration and appointment scheduling, while maintaining high levels of customer satisfaction.

Zoho HIPAA Scheduling Customer Service Communication Problem Solving Team Collaboration

Customer Service Representative

Mobile Telecommunication Network (MTN)

Sep 2020 - Nov 2022 (2 years 2 months)

In my role at MTN, I handled inbound and outbound calls, assisted customers with Mobile Money products, and created customer satisfaction surveys. I consistently exceeded sales goals and provided feedback to improve service delivery.

Telemarketing Customer Satisfaction Outbound Calling Sales Goals Customer Service Microsoft Word Team Leadership Empathy Communication

Customer Sales Advisor

Aspom Travels

May 2019 - Aug 2020 (1 year 3 months)

As a Customer Sales Advisor at Aspom Travels, I facilitated sales transactions, managed client inquiries, and consistently exceeded sales targets. I also trained new staff and contributed to strategic sales initiatives.

Sales Reporting Team Collaboration Sales Targets Training Upselling Customer Service Communication Problem Solving

Teacher

Rubies and Gold School

Sep 2018 - May 2019 (8 months)

As a Teacher at Rubies and Gold School, I taught Mathematics, Physics, Biology, and English. I created engaging interactions with students and parents, and collaborated with peers to enhance educational outcomes.

Teaching Curriculum Development Engagement Communication Collaboration Problem Solving Education

Education

Degrees, certifications, and relevant coursework

Federal University of Agriculture, Abeokuta

Bachelor of Science, Physics

2012 - 2016

Completed a Bachelor of Science in Physics, focusing on the principles of physics and their applications. Engaged in various projects and practicals that enhanced understanding of theoretical concepts.