Joy Adeyemi

I am a dedicated Customer Service Representative with years of experience in customer servicing and management, particularly in the pharmaceutical sector. My journey has equipped me with a unique blend of skills, including critical thinking and operational data management, which I am eager to leverage in an organization committed to superior service.

At Kwara State Hospital Management Board, I led a team of 30 customer service agents, enhancing team efficiency by 25% through targeted coaching and process optimization. My initiatives, such as implementing a customer feedback loop, resulted in a 15% increase in customer satisfaction scores within just six months. Additionally, I orchestrated employee participation in safety training programs, achieving a remarkable 20% reduction in workplace incidents.