Abidemi Adewale

Managed guest communications, check-in/out processes and property maintenance across short-stay units, supervising cleaners and security to maintain high guest satisfaction and readiness.

Supported Head of Legal & Administration with dynamic calendar management, executive communications, travel coordination and project tracking, improving operational efficiency and staff satisfaction.

Led QA team to establish and improve QMS, implement quality controls and training, and drive process improvements that increased efficiency and reduced quality incidents.

Monitored product and service quality through data analysis, inspections and corrective actions, fostering continuous quality awareness across the organization.

Managed guide, guest and staff schedules, improved inter-departmental workflows and maintained relationships with OTAs and vendors to meet scheduling goals.

Managed card product projects (debit/credit), defined scope and budgets, conducted quality checks and performance measurement, delivering cost reductions and improved project efficiency.

Supervised customer support operations using Zendesk, trained staff, delegated tasks and improved retention and sales through proactive service and performance tracking.

Handled customer enquiries and data take-on for dollar cards, performed retention activities and ensured accurate processes that grew customer base and met performance milestones.

Bachelor of Science in Data Science currently in progress at Miva Open University, Abuja.

Completed studies in Computer Science leading to a Bachelor of Science at Lagos State University.

Completed a Diploma in Analytical and Industrial Chemistry at the University of Benin.

Completed General Certificate Examination (G.C.E) in 2001.