VSVictoria Sunday
@victoriasunday1
Organized administrative and quality assurance professional driving operational excellence and client satisfaction.
NigeriaWhat I'm looking for
I am a highly organized, detail-oriented administrative and quality assurance professional with broad experience across hospitality, banking, and tourism. I excel at supporting executive teams, managing operations, and delivering strong client service in remote and onsite environments.
My strengths include implementing quality management systems, streamlining processes, and coordinating multi-stakeholder activities to improve efficiency. I have led QA efforts that produced measurable improvements in process efficiency and product/service quality.
In operational roles I manage scheduling, communications, property readiness, vendor coordination, and customer support, consistently maintaining confidentiality and prioritizing tasks. I have experience with Microsoft Dynamics 365 CRM, no-code/low-code automation tools, and common collaboration platforms.
I am committed to continuous improvement, mentoring teams, and driving high client satisfaction through clear communication, problem solving, and disciplined task management.
Experience
Work history, roles, and key accomplishments
Virtual Assistant
Royal Chantelle Logistic Limited
Oct 2025 - Present (3 months)
Managed executives' schedules and travel, handled correspondence, performed data entry and bookkeeping, and coordinated events to improve operational efficiency.
Host & Facility Manager
Wonder Homes
Apr 2025 - Present (9 months)
Manage guest communications, check-in/check-out processes, property maintenance, and vendor coordination to ensure high guest satisfaction and readiness across short-stay units.
Head of Quality Assurance
Wonder Meets & Tours Ltd.
Sep 2023 - Present (2 years 4 months)
Led QA strategy and systems, implemented quality control procedures, managed audits and vendor relations, and drove improvements that increased process efficiency and product/service quality.
Provided customer support for card products via chat, email, and phone, performed data take-on for dollar cards, escalated issues for resolution, and contributed to a 30% customer base increase in 2022.
Social Studies Tutor
Aitch America Model College
Nov 2020 - Oct 2021 (11 months)
Delivered Social Studies instruction and lesson planning during NYSC, teaching large classes, creating training materials, and tracking student progress across multiple levels.
Education
Degrees, certifications, and relevant coursework
Federal University, Oye-Ekiti
Bachelor of Science, Accountancy
Currently pursuing a Bachelor of Science degree at the Federal University Oye-Ekiti.
NCNigeria Institute of Management (Chartered)
Professional Qualification, Management
Awarded a professional qualification from the Nigeria Institute of Management (Chartered) in September 2021.
Akwa Ibom State Polytechnic, Ikot Osurua
Higher National Diploma, Accountancy
Completed a Higher National Diploma in Accountancy at Akwa Ibom State Polytechnic, Ikot Osurua in July 2019.
Akwa Ibom State Polytechnic, Ikot Osurua
National Diploma, Accountancy
Completed a National Diploma in Accountancy at Akwa Ibom State Polytechnic, Ikot Osurua in July 2016.
Al-Maala College, Okoko, Lagos
WASSCE, General Secondary Education
Obtained the West African Senior School Certificate Examination (WASSCE) at Al-Maala College, Okoko, Lagos in May 2011.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Social media
Job categories
Skills
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