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@naomiebuebu
I am a dedicated professional with a strong background in customer support and virtual assistance
I have a strong background in customer support and virtual assistance, with over four years of experience delivering high-quality remote and face-to-face assistance. I am skilled in using a wide range of digital tools such as Google Workspace, Microsoft Office Suite, Zendesk, and project management platforms like Trello and Asana to enhance business performance. Throughout my career, I have demonstrated expertise in managing complex schedules, resolving customer inquiries promptly, and improving customer satisfaction through empathetic listening and swift issue resolution.
Notably, I contributed to a 25% monthly revenue increase at a fashion house through persuasive sales techniques and marketing collaboration, and I improved team efficiency by 20% through effective calendar and information management for a tech executive. I am also experienced in training junior staff, streamlining administrative workflows, and implementing systems that reduce retrieval times and costs. My career interests revolve around leveraging my communication, organizational, and multitasking skills to provide seamless support and contribute to the success of dynamic organizations.
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Work history, roles, and key accomplishments
Ayeni Adedapo
Sep 2023 - Jun 2024 (9 months)
Managed complex cross-time-zone calendars and travel arrangements, improving team efficiency by 20% and delivering cost savings on trips.
Greyace
Aug 2020 - Sep 2023 (3 years 1 month)
Delivered customer service and sales that increased monthly revenue by 25% and supported marketing campaigns that raised customer retention by 15%. Implemented Zendesk to improve support workflows and efficiency.
ConSol Nigeria
Aug 2018 - May 2019 (9 months)
Handled over 50 daily customer inquiries across multiple channels, resolved technical issues, and compiled weekly reports that informed process improvements; developed a filing system reducing retrieval time by 30%.
Urban Entertainment
Jan 2012 - Mar 2014 (2 years 2 months)
Streamlined administrative and project workflows, reducing project delays and costs by 20% and improving team collaboration.
Degrees, certifications, and relevant coursework
Bachelor of Science, Business Administration
2014 - 2017
Bachelor of Science in Business Administration from Lé Citoyen University, completed 2014–2017.
Software and tools used professionally
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