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Onyinyechukwu Enedah

@onyinyechukwuenedah

Organized operations and customer experience specialist driving efficiency, satisfaction, and remote team collaboration.

Nigeria

Message

What I'm looking for

I’m seeking a remote or hybrid role where I can improve workflows, lead customer-facing operations, use CRMs, and deliver measurable efficiency and satisfaction gains.

I am a highly organized operations and customer experience specialist with strong experience in virtual assistance, project coordination, and administrative support across remote and in-person settings.

I have driven measurable improvements—reducing project delays by 15% and boosting team task completion by 25%—by implementing structured workflows and clear communication practices.

My background spans CRM management (Salesforce, Zoho), customer support channels (RingCentral, live chat), scheduling tools (Google Calendar, Calendly), and project documentation platforms (Basecamp, Asana), enabling consistent, data-informed client service.

I value discretion, adaptability, and empathic client engagement, and I seek to align business objectives with practical process improvements that enhance productivity and customer trust.

Experience

Work history, roles, and key accomplishments

General Administrator

Achieve Test Prep

Jan 2025 - Jun 2025 (5 months)

Provided virtual administrative support and customer service for remote teams, improving workflow efficiency and reducing project delays by 15% while managing scheduling, CRM records, invoicing, and team collaboration tools.

Virtual Assistance Salesforce Chargeover Google Calendar RingCentral Basecamp Customer Support Scheduling Documentation

Customer Experience and Project Specialist

Pat Onukwuli & Co.

Nov 2021 - Oct 2024 (2 years 11 months)

Managed client inquiries and project coordination for property services, reducing client wait-times by 25% and improving CRM documentation and internal follow-ups to accelerate report turnaround.

Customer Experience Project Coordination Zoho CRM Scheduling Client Communication Property Management Reporting

Assistant Quality Assurance Officer

Education Authority Office, Ogun State

Dec 2019 - Nov 2021 (1 year 11 months)

Supported school administration and quality assurance programs, conducting audits and inspections that contributed to a 25% improvement in training and engagement and ensuring curriculum compliance across primary schools.

Quality Assurance Auditing Documentation Compliance Monitoring

Customer Success Specialist

N. Ogbolu & Associates

Aug 2018 - Dec 2019 (1 year 4 months)

Monitored 150 client accounts and coordinated cross-functional support, resolving 95% of customer complaints within 24 hours while managing documentation, virtual assistance, and case filing tasks.

& Customer Success Account Management Documentation Cross Functional Collaboration Virtual Assistance CRM

Education

Degrees, certifications, and relevant coursework

Nnamdi Azikiwe University

Bachelor of Science (Ed) Business Education, Business Education

2019 -

Completed a Bachelor of Science (Education) in Business Education, focusing on pedagogy and business-related subjects to support educational administration and training.