Open to opportunities

Abidat Babatunde

@abidatbabatunde

I resolve customer inquiries, strengthen client relationships, and support efficient administrative and technical operations.

Nigeria

Message

What I'm looking for

I'm looking for a customer service, administrative support, client relations, or technical support role where I can resolve customer needs, maintain accurate records, collaborate with teams, and contribute to strong customer experiences.

At iSON Xperiences, I resolve around 180 customer inquiries and complaints monthly across phone and live-chat channels, improving customer satisfaction and issue-resolution times through accurate CRM documentation.

I've also promoted telecommunications products at Lammeda Telecomms, processed transactions, maintained sales records, and built customer relationships that encouraged repeat business. Earlier, at Prominent Cyber Cafe, I supported customers with computer operations, internet services, online registrations, and professionally formatted documents.

I bring customer service, administrative support, data management, technical assistance, and clear communication to fast-paced teams. I also create branding, marketing, and social media materials, translating business requirements into visual solutions delivered on deadline.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

iSON Xperiences

Mar 2026 - Present (6 months)

Improved customer satisfaction scores by 85% by resolving 180 inquiries and complaints monthly across 2 communication channels. Improved issue resolution times by 75% by accurately documenting customer interactions with CRM systems.

CRM Ticketing Systems Phone Support Live Chat Customer Service Conflict Resolution Documentation Cross Functional Collaboration

Customer Sales Representative

Lammeda Telecomms

Apr 2023 - Apr 2025 (2 years)

Promoted telecommunication products and services while identifying customer needs and recommending suitable solutions. Built and maintained strong customer relationships to improve satisfaction and encourage repeat business.

Sales Customer Relationship Management Product Knowledge Customer Engagement Transaction Processing Record keeping

I.T. Officer

Prominent Cyber Cafe

Dec 2022 - Apr 2023 (4 months)

Provided technical support and assisted customers with computer operations, internet services, and digital applications. Prepared, edited, and formatted professional documents including CVs, business letters, and official applications.

Technical Support Computer Operation Internet services Document Formatting

Creative Visual Specialist

Micon Innovation

May 2021 - Dec 2022 (1 year 7 months)

Designed high-impact branding, marketing, and social media materials that strengthened clients' brand visibility and engagement. Collaborated with clients and internal teams to transform business requirements into compelling visual solutions delivered within deadlines.

Graphic Design Branding Marketing Materials Social Media Design Visual Identity Project Management