Adeyemi Adeseye
@adeyemiadeseye
Customer service representative at ISON Experience (MTN Option), resolving 100+ customer inquiries monthly across phone, chat, and email.
NigeriaWhat I'm looking for
At ISON Experience (MTN Option), I resolved 100+ customer inquiries each month by phone, chat, and email, and escalated time-sensitive cases while meeting service targets. I worked independently in a fully remote setup.
Earlier, I supported U.S.-based customers as an Online Chat Moderator at Logical Moderator Solutions, documenting interactions and tracking recurring issues. I’m interested in building a career in IT support and learning new tools and technical concepts.
Experience
Work history, roles, and key accomplishments
Customer Care Representative
ISON Experience
Dec 2024 - Aug 2026 (1 year 8 months)
Resolved 100+ customer inquiries per month by phone, chat, and email, and escalated time-sensitive cases while meeting service targets.
Telemarketing (B2B Outbound Sales)
Speedline Global Logistics
Sep 2023 - Oct 2024 (1 year 1 month)
Made 80+ outbound calls daily to business owners, generated leads, and logged call outcomes in Salesforce CRM.
Online Chat Moderator
Logical Moderator Solutions
Jun 2018 - Jul 2023 (5 years 1 month)
Supported 50+ U.S.-based customers daily in a fully remote role, maintaining an average response time under 2 minutes and improving resolution times by 15%.
Education
Degrees, certifications, and relevant coursework
The Polytechnic Ibadan
Higher National Diploma, Microbiology
2015 - 2018
Higher National Diploma in Microbiology from The Polytechnic Ibadan from 2015 to 2018.
The Polytechnic Ibadan
National Diploma, Science Laboratory Technology
2013 - 2015
National Diploma in Science Laboratory Technology from The Polytechnic Ibadan from 2013 to 2015.
Customer Care Representative
Customer Care Representative, Customer Care
Certification in Customer Care Representative.
Project Management Professional
Project Management Professional, Project Management
Certification in Project Management Professional.
Jobberman Soft Skills
Jobberman Soft Skills, Soft Skills
Certification in Jobberman Soft Skills.
Digital Marketing
Digital Marketing, Digital Marketing
Certification in Digital Marketing.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
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