Open to opportunities

Adeniyi Gabriel

@adeniyigabriel

Message

Results-driven customer service professional and skilled virtual assistant.

Nigeria

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a results-driven customer service professional with a strong dedication to detail and a proven track record in resolving client issues and enhancing customer satisfaction. My expertise lies in building strong relationships with clients, ensuring their needs are met, and driving sales performance. I have successfully achieved a 15% boost in sales through strategic problem-solving and innovative solutions.

As a skilled virtual assistant, I excel in multitasking and efficient time management, delivering quick and accurate solutions that align with company standards. My proficiency in various IT tools, including Microsoft Office Suite and CRM systems, allows me to manage customer inquiries effectively. I am committed to going the extra mile to ensure customer satisfaction and contribute to the overall success of the organization.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Officer

Current

iSON Experience

Apr 2024 - Present (1 year 2 months)

As a Customer Service Officer at iSON Experience, I respond promptly to customer queries and complaints, achieving a 15% increase in first-call resolution rates. I build strong relationships with customers and provide tech support, successfully reducing complaint resolution time by 30%.

Customer Service Relationship Building Tech Support CLM Google Meet Zoom Time Management Communication Problem Solving

Sales Executive

Latwins Farm

Jan 2018 - Jan 2019 (1 year)

As a Sales Executive at Latwins Farm, I drove a 15% increase in revenue through strategic innovations and built strong rapport with customers. I delivered tailored solutions to customer needs and exceeded sales targets by staying informed on industry developments.

Sales Performance Customer Relationship Management Revenue Market Analysis Customer Retention Communication Problem Solving Negotiation

Office Assistant

Lagos Water Corporation

Jan 2009 - Jan 2010 (1 year)

In my role as an Office Assistant at Lagos Water Corporation, I managed documentation and maintained an organized filing system. I provided administrative support that contributed to a 20% improvement in office efficiency and productivity.

Documentation Management Administrative Support Scheduling Communication Time Management Problem Solving

Education

Degrees, certifications, and relevant coursework

Kwara State Polytechnic

Higher National Diploma, Mass Communication

2022 - 2024

Studied Mass Communication, focusing on media practices, communication theories, and public relations strategies. Developed skills in effective communication, media production, and audience analysis.