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AG@adeniyigabriel
Results-driven customer service professional and skilled virtual assistant.
NigeriaI am a results-driven customer service professional with a strong dedication to detail and a proven track record in resolving client issues and enhancing customer satisfaction. My expertise lies in building strong relationships with clients, ensuring their needs are met, and driving sales performance. I have successfully achieved a 15% boost in sales through strategic problem-solving and innovative solutions.
As a skilled virtual assistant, I excel in multitasking and efficient time management, delivering quick and accurate solutions that align with company standards. My proficiency in various IT tools, including Microsoft Office Suite and CRM systems, allows me to manage customer inquiries effectively. I am committed to going the extra mile to ensure customer satisfaction and contribute to the overall success of the organization.
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Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
iSON Experience
Apr 2024 - Present (1 year 7 months)
As a Customer Service Officer at iSON Experience, I respond promptly to customer queries and complaints, achieving a 15% increase in first-call resolution rates. I build strong relationships with customers and provide tech support, successfully reducing complaint resolution time by 30%.
Latwins Farm
Jan 2018 - Jan 2019 (1 year)
As a Sales Executive at Latwins Farm, I drove a 15% increase in revenue through strategic innovations and built strong rapport with customers. I delivered tailored solutions to customer needs and exceeded sales targets by staying informed on industry developments.
Lagos Water Corporation
Jan 2009 - Jan 2010 (1 year)
In my role as an Office Assistant at Lagos Water Corporation, I managed documentation and maintained an organized filing system. I provided administrative support that contributed to a 20% improvement in office efficiency and productivity.
Degrees, certifications, and relevant coursework
Higher National Diploma, Mass Communication
2022 - 2024
Studied Mass Communication, focusing on media practices, communication theories, and public relations strategies. Developed skills in effective communication, media production, and audience analysis.
Software and tools used professionally
NigeriaYou can contact Adeniyi and 90k+ other talented remote workers on Himalayas.
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