Loading...
Loading...
Himalayas
About usHimalayas PlusCommunityTech stackEmployee benefitsTerms and conditionsPrivacy policyContact usFor job seekers
Create your profileBrowse remote jobsDiscover remote companiesJob description keyword finderRemote work adviceCareer guidesJob application trackerAI resume builderResume examples and templatesAI cover letter generatorCover letter examplesAI headshot generatorAI interview prepInterview questions and answersAI interview answer generatorAI career coachFree resume builderResume summary generatorResume bullet points generatorResume skills section generator© 2025 Himalayas. All rights reserved. Built with Untitled UI. Logos provided by Logo.dev. Voice powered by Elevenlabs Grants
Join the remote work revolution
Join over 100,000 job seekers who get tailored alerts and access to top recruiters.
@joyotabor
I am a customer service and administrative professional delivering exceptional client experiences.
I am a resourceful customer service and administrative professional with hands-on experience supporting clients in fast-paced environments.
I have resolved 150+ customer queries weekly achieving a 95% satisfaction rate and generated showroom reports that helped deliver a 90%+ customer satisfaction score. I increased social media engagement by 35% and boosted sales and customer retention through targeted after-sales service and promotions.
I manage scheduling, CRM records, Google Workspace and Microsoft Office tools, and create content for social platforms while maintaining accurate documentation and reports. I also coordinate events and streamline complaint-handling workflows to reduce resolution times and improve reporting accuracy.
I am a proactive team player who prioritizes organization, clear communication, and continuous improvement, and I am eager to apply these skills to a customer-facing administrative role where I can drive efficiency and customer satisfaction.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Work history, roles, and key accomplishments
Nord Automobile Limited
May 2025 - Jul 2025 (2 months)
Managed front desk and showroom operations, scheduling appointments and producing daily reports that improved showroom efficiency and achieved a 90%+ customer satisfaction score.
Infonerd
Jul 2024 - Dec 2024 (5 months)
Resolved 150+ customer queries weekly via email and online platforms, achieving a 95% satisfaction rate and improving workflow efficiency by 20% through scheduling and records management.
Infinix Mobile
Sep 2023 - Sep 2024 (1 year)
Promoted brand visibility across three campuses, organized five events and collected 200+ feedback entries, driving a 40% increase in product trials and 25% lift in student engagement.
Roslaz Chops
Sep 2018 - Jan 2021 (2 years 4 months)
Managed sales operations and customer relations, increasing customer retention by 30%, boosting daily sales by 20%, and resolving 60+ weekly inquiries within 24 hours.
Degrees, certifications, and relevant coursework
Certificate, Virtual Assistance
2025 -
Completed the Virtual Assistant certificate through Alison in February 2025.
Certificate, Digital Marketing and Business Finance
2022 -
Completed Digital Marketing and Business Finance training offered by SLA and Meta in July 2022.
Certificate, Soft Skills
2022 -
Completed Soft Skills Training through Jobberman in April 2022.
Certificate, Digital Marketing
2022 -
Completed The Fundamentals of Digital Marketing course through Google in June 2022.
Bachelor of Education, Education and Economics
Bachelor of Education in Education and Economics from the University of Ibadan.
Certificate, Leadership and Management
2023 -
Activities and societies: Management Strategies for People and Resources; Understanding and Countering Disinformation; The Resilient Entrepreneur: Planning, Adapting and Persevering.
Completed leadership trainings at YALI Regional Leadership Center, East Africa in March 2023 covering management, disinformation countermeasures, and entrepreneurial resilience.
Software and tools used professionally
You can contact Joy and 90k+ other talented remote workers on Himalayas.
Message JoyJoy Nwachukwu
Virtual Assistant / Cust. Support, Blueminds International Academy
Chidinma Juliet
Customer Service Representative, Vaplax Integrated Services
Faith asepu
Customer Service Executive / Administrative Manager, Abuja Data School
Khayrah User
Virtual Assistant/Admin Assistant, Ventinel Limited
Adedoyin Osho
Customer Support Representative (Intern), Benin Electricity Distribution Company
Oluchukwu Obioko
Customer Service Representative, Simplynonys
Yusuf Yusuf
Customer Service Representative, Adeoti Limited Liability Company
Amarachi Emmanuel
Public Relations Officer, Ike Foundation for Autism
Yetunde Olutunji
Administrative Assistant, IStudyWorld
Chisom Amaugo
Customer Agent, Consumer Opportunity