Open to opportunities

Joy Otabor

@joyotabor

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I am a customer service and administrative professional delivering exceptional client experiences.

Nigeria

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What I'm looking for

I seek a customer-facing administrative role in a collaborative company where I can streamline processes, use CRM and Google Workspace, improve client satisfaction, and grow into leadership.

I am a resourceful customer service and administrative professional with hands-on experience supporting clients in fast-paced environments.

I have resolved 150+ customer queries weekly achieving a 95% satisfaction rate and generated showroom reports that helped deliver a 90%+ customer satisfaction score. I increased social media engagement by 35% and boosted sales and customer retention through targeted after-sales service and promotions.

I manage scheduling, CRM records, Google Workspace and Microsoft Office tools, and create content for social platforms while maintaining accurate documentation and reports. I also coordinate events and streamline complaint-handling workflows to reduce resolution times and improve reporting accuracy.

I am a proactive team player who prioritizes organization, clear communication, and continuous improvement, and I am eager to apply these skills to a customer-facing administrative role where I can drive efficiency and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Customer & Administrative Assistant

Nord Automobile Limited

May 2025 - Jul 2025 (2 months)

Managed front desk and showroom operations, scheduling appointments and producing daily reports that improved showroom efficiency and achieved a 90%+ customer satisfaction score.

Customer Service Scheduling Reporting Microsoft Office Google Workspace CRM

Customer Support Assistant

Infonerd

Jul 2024 - Dec 2024 (5 months)

Resolved 150+ customer queries weekly via email and online platforms, achieving a 95% satisfaction rate and improving workflow efficiency by 20% through scheduling and records management.

Customer Support Email Support CRM Scheduling Records Management Escalation Management MS Office

Student Ambassador

Infinix Mobile

Sep 2023 - Sep 2024 (1 year)

Promoted brand visibility across three campuses, organized five events and collected 200+ feedback entries, driving a 40% increase in product trials and 25% lift in student engagement.

Event Coordination Campus Marketing Customer Engagement Feedback Promotional Materials Public Speaking Social Media

Sales & Customer Relations

Roslaz Chops

Sep 2018 - Jan 2021 (2 years 4 months)

Managed sales operations and customer relations, increasing customer retention by 30%, boosting daily sales by 20%, and resolving 60+ weekly inquiries within 24 hours.

Sales Customer Relations CRM Inventory Coordination Upselling Communication

Education

Degrees, certifications, and relevant coursework

Alison

Certificate, Virtual Assistance

2025 -

Completed the Virtual Assistant certificate through Alison in February 2025.

SLA & META

Certificate, Digital Marketing and Business Finance

2022 -

Completed Digital Marketing and Business Finance training offered by SLA and Meta in July 2022.

Jobberman

Certificate, Soft Skills

2022 -

Completed Soft Skills Training through Jobberman in April 2022.

Google

Certificate, Digital Marketing

2022 -

Completed The Fundamentals of Digital Marketing course through Google in June 2022.

University of Ibadan

Bachelor of Education, Education and Economics

Bachelor of Education in Education and Economics from the University of Ibadan.

YALI Regional Leadership Center, East Africa

Certificate, Leadership and Management

2023 -

Activities and societies: Management Strategies for People and Resources; Understanding and Countering Disinformation; The Resilient Entrepreneur: Planning, Adapting and Persevering.

Completed leadership trainings at YALI Regional Leadership Center, East Africa in March 2023 covering management, disinformation countermeasures, and entrepreneurial resilience.