Open to opportunities

Joy Otabor

@joyotabor

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I am a customer service and administrative professional delivering exceptional client experiences.

Nigeria

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What I'm looking for

I seek a customer-facing administrative role in a collaborative company where I can streamline processes, use CRM and Google Workspace, improve client satisfaction, and grow into leadership.

I am a resourceful customer service and administrative professional with hands-on experience supporting clients in fast-paced environments.

I have resolved 150+ customer queries weekly achieving a 95% satisfaction rate and generated showroom reports that helped deliver a 90%+ customer satisfaction score. I increased social media engagement by 35% and boosted sales and customer retention through targeted after-sales service and promotions.

I manage scheduling, CRM records, Google Workspace and Microsoft Office tools, and create content for social platforms while maintaining accurate documentation and reports. I also coordinate events and streamline complaint-handling workflows to reduce resolution times and improve reporting accuracy.

I am a proactive team player who prioritizes organization, clear communication, and continuous improvement, and I am eager to apply these skills to a customer-facing administrative role where I can drive efficiency and customer satisfaction.