Abhishek Kaushik

Managed a team of 15 and transitioned training from nesting to production for the Verizon chat process; drove daily metrics including attrition and performance and managed full-cycle recruitment to ensure high-quality hires.

Expanded the Eastern regional market by 13% driving 20% revenue growth; developed automated invitation system and sales dashboard, and optimized budgeting to reduce miscellaneous expenses by 10%. Led festival operations, outreach campaigns, CSR book distribution of 100,000 books, and streamlined attendance/LOA processes reducing absenteeism by 5%.

Managed 25 HR associates, implemented productivity programs increasing team performance by 13% and reduced resolution time by 15% while resolving 400+ weekly escalations; improved onboarding to raise new-hire retention by 20% and lowered no-call-no-shows to 3%.

Provided LOA/FMLA support across 50 US states, cut issue resolution time by 20%, exceeded KPIs by 9% and trained 15 new hires improving their 60-day productivity by 18%; served as FMLA SME and improved chat resolution rate by 12%.

Served as primary member contact resolving inquiries and complaints to reduce complaints by 7%, met sales targets within first month and improved Net Promoter Score by 2%.

Led a team of 60 to recruit, train and deploy Google Pay UPI merchants, driving field adoption and marketing of QR payments across retail locations.

Managed client acquisition and banquet sales, achieved sales targets, delivered 15 events with average NPS 8.5 and received Best Venue Manager award in April 2020.

Postgraduate diploma/management program focused on Human Resources and Marketing completed between 2020 and 2022.

Activities and societies: Behavioral and Allied Sciences coursework; Trinity College London Grade 1 Communication

Bachelor of Business Administration in Human Resources Management with additional study in Intellectual Property Law completed from 2016 to 2019.