Abdullateef Oshodi
@abdullateefoshodi
Highly skilled Customer Service Representative with 4 years of experience.
What I'm looking for
I am a dedicated Customer Service Representative with four years of experience in delivering exceptional support in fast-paced environments. My expertise lies in handling both inbound and outbound calls, resolving customer complaints, and ensuring high levels of customer satisfaction and retention. I pride myself on my strong communication skills, active listening, and problem-solving abilities, which allow me to effectively address customer needs and enhance their overall experience.
Throughout my career, I have worked with various organizations, including Filmhouse Cinema and SRR, USA, where I successfully converted customer inquiries into sales opportunities and maintained accurate records using CRM systems. My proficiency in ticketing systems and POS systems has enabled me to process transactions efficiently while providing guests with information about promotions and services. I am passionate about upselling and cross-selling, always maintaining a customer-focused approach to maximize satisfaction and loyalty.
Experience
Work history, roles, and key accomplishments
Customer Service Officer
Filmhouse Cinema
Aug 2023 - Jan 2024 (5 months)
Delivered exceptional customer service by assisting guests, resolving complaints, and processing ticket sales accurately. Enhanced customer satisfaction and loyalty while maintaining a welcoming cinema environment.
Customer Service Officer
Filmhouse Cinema
Aug 2023 - Jan 2024 (5 months)
Delivered exceptional customer service by assisting guests, providing directions, and ensuring a seamless movie-going experience. Addressed and resolved guest complaints efficiently, enhancing customer satisfaction and loyalty.
Customer Service Officer
SRR, USA
Oct 2020 - Aug 2022 (1 year 10 months)
Converted inbound customer calls into sales opportunities, handled insurance inquiries, and utilized CRM systems to track interactions. Delivered exceptional service while applying upselling and cross-selling techniques.
Customer Service Officer
SRR, USA
Oct 2020 - Aug 2022 (1 year 10 months)
Converted inbound customer calls into sales opportunities by providing accurate quotes and product recommendations. Handled inbound insurance inquiries, converting potential clients into qualified leads and closed sales.
Customer Service Officer
Limitless
Jun 2019 - Aug 2020 (1 year 2 months)
Maintained up-to-date knowledge of company products and services to provide accurate information to clients. Managed inbound and outbound calls, addressing customer inquiries, concerns, and service requests.
Customer Service Officer
Limitless
Jun 2019 - Jul 2020 (1 year 1 month)
Maintained knowledge of products and services, managed inbound and outbound calls, and conducted follow-ups to ensure timely issue resolution. Provided accurate information and escalated critical issues as needed.
Customer Service Officer
Mingen
Feb 2017 - Jan 2018 (11 months)
Coordinated and scheduled meetings, ensuring efficient time management and proper documentation. Provided front desk support, assisting customers and handling inquiries professionally.
Customer Service Officer
Mingen
Feb 2017 - Jan 2018 (11 months)
Coordinated meetings, provided front desk support, and managed inventory tracking. Handled business correspondence and ensured smooth office operations by assisting internal teams.
Education
Degrees, certifications, and relevant coursework
Crescent University
Bachelor of Laws, Law
2023 -
Currently pursuing an L.L.B degree with a focus on law. Engaged in various legal studies and practical applications to prepare for a career in the legal field.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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