AO
Open to opportunities

Abdullateef Oshodi

@abdullateefoshodi

Highly skilled Customer Service Representative with 4 years of experience.

Nigeria

What I'm looking for

I am looking for a role that offers growth opportunities and values customer satisfaction.

I am a dedicated Customer Service Representative with four years of experience in delivering exceptional support in fast-paced environments. My expertise lies in handling both inbound and outbound calls, resolving customer complaints, and ensuring high levels of customer satisfaction and retention. I pride myself on my strong communication skills, active listening, and problem-solving abilities, which allow me to effectively address customer needs and enhance their overall experience.

Throughout my career, I have worked with various organizations, including Filmhouse Cinema and SRR, USA, where I successfully converted customer inquiries into sales opportunities and maintained accurate records using CRM systems. My proficiency in ticketing systems and POS systems has enabled me to process transactions efficiently while providing guests with information about promotions and services. I am passionate about upselling and cross-selling, always maintaining a customer-focused approach to maximize satisfaction and loyalty.

Experience

Work history, roles, and key accomplishments

FC

Customer Service Officer

Filmhouse Cinema

Aug 2023 - Jan 2024 (5 months)

Delivered exceptional customer service by assisting guests, resolving complaints, and processing ticket sales accurately. Enhanced customer satisfaction and loyalty while maintaining a welcoming cinema environment.

FC

Customer Service Officer

Filmhouse Cinema

Aug 2023 - Jan 2024 (5 months)

Delivered exceptional customer service by assisting guests, providing directions, and ensuring a seamless movie-going experience. Addressed and resolved guest complaints efficiently, enhancing customer satisfaction and loyalty.

SU

Customer Service Officer

SRR, USA

Oct 2020 - Aug 2022 (1 year 10 months)

Converted inbound customer calls into sales opportunities by providing accurate quotes and product recommendations. Handled inbound insurance inquiries, converting potential clients into qualified leads and closed sales.

LI

Customer Service Officer

Limitless

Jun 2019 - Aug 2020 (1 year 2 months)

Maintained up-to-date knowledge of company products and services to provide accurate information to clients. Managed inbound and outbound calls, addressing customer inquiries, concerns, and service requests.

MI

Customer Service Officer

Mingen

Feb 2017 - Jan 2018 (11 months)

Coordinated and scheduled meetings, ensuring efficient time management and proper documentation. Provided front desk support, assisting customers and handling inquiries professionally.

Education

Degrees, certifications, and relevant coursework

CU

Crescent University

Bachelor of Laws, Law

2023 -

Currently pursuing an L.L.B degree with a focus on law. Engaged in various legal studies and practical applications to prepare for a career in the legal field.

Tech stack

Software and tools used professionally

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Abdullateef Oshodi - Customer Service Officer - Filmhouse Cinema | Himalayas