Michael Jellium

I am a dedicated and personable Customer Service Representative with four years of experience delivering high-quality support across various platforms, including phone, email, and live chat. My proven ability to resolve customer issues efficiently has contributed significantly to customer satisfaction and retention. I pride myself on my clear communication skills, empathy, and commitment to exceeding performance metrics in fast-paced environments.

Throughout my career, I have handled over 50 customer inquiries daily, achieving a 95% customer satisfaction rating. My experience includes using CRM systems such as Zendesk and Salesforce to log interactions and manage tickets effectively. I have collaborated with sales and technical departments to ensure efficient problem-solving and have trained new team members on customer service protocols, enhancing overall team performance.

My goal is to build and maintain strong client relationships through personalized support and proactive communication. I have successfully contributed to a 15% increase in client retention by consistently following up and providing high-quality service. I am eager to bring my skills and experience to a new role where I can continue to make a positive impact.