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@confidence-abani
Dedicated Customer Service Representative with 4 years of experience.
I am a dedicated and personable Customer Service Representative with four years of experience delivering high-quality support across various platforms, including phone, email, and live chat. My proven ability to resolve customer issues efficiently has contributed significantly to customer satisfaction and retention. I pride myself on my clear communication skills, empathy, and commitment to exceeding performance metrics in fast-paced environments.
Throughout my career, I have handled over 50 customer inquiries daily, achieving a 95% customer satisfaction rating. My experience includes using CRM systems such as Zendesk and Salesforce to log interactions and manage tickets effectively. I have collaborated with sales and technical departments to ensure efficient problem-solving and have trained new team members on customer service protocols, enhancing overall team performance.
My goal is to build and maintain strong client relationships through personalized support and proactive communication. I have successfully contributed to a 15% increase in client retention by consistently following up and providing high-quality service. I am eager to bring my skills and experience to a new role where I can continue to make a positive impact.
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Work history, roles, and key accomplishments
Micheal And Solomon
Jan 2020 - Present (5 years 10 months)
Dedicated Customer Service Representative with 4 years of experience providing high-quality support via phone, email, and live chat. Successfully handled over 50 customer inquiries daily, achieving a 95% customer satisfaction rating while resolving billing issues and processing returns.
Chriezik Inc.
Jan 2020 - Jan 2022 (2 years)
Assisted customers with order placements and tracking shipments while resolving complaints in-store and over the phone. Trained new team members on customer service protocols and consistently exceeded performance targets.
God’s Own Oil and Gas
Jan 2018 - Jan 2019 (11 months)
Served as the primary contact for clients, ensuring prompt resolution of inquiries and building strong relationships through personalized support. Contributed to a 15% increase in client retention by providing high-quality service.
Degrees, certifications, and relevant coursework
Bachelor's Degree, Business Administration
2019 - 2022
Completed a Bachelor's Degree in Business Administration, focusing on the principles of business management, finance, and organizational behavior.
Software and tools used professionally
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