Open to opportunities

Abayomi Adako

@abayomiadako

Customer support and patient service professional focused on accurate CRM workflows, warranty tracking, and high-quality issue resolution.

United States

Message

What I'm looking for

I’m looking for a remote or customer-facing role where I can own CRM workflows, handle warranty or patient/support issues end-to-end, and deliver accurate, confidential support. I value clear processes, fast follow-up, and cross-functional teamwork.

I’m a customer-focused professional with 4+ years of experience in customer service, patient support, administrative coordination, and remote operations. I handle high-volume interactions while maintaining accuracy, confidentiality, and compliance—especially when managing sensitive account and benefits information.

I’m skilled in CRM management and ticketed issue resolution, including Salesforce, HubSpot, Zendesk, Jira ticketing, and centralized warranty tracking. I log and trace complaints/technical issues, assign and reference Jira ticket numbers, monitor dormant tickets, and follow up on warranty return items to keep workflows moving.

I also bring strong communication and operational discipline: insurance verification, eligibility and benefit checks, research and resolution of claim denials/underpayments, and HIPAA-aligned documentation. I deliver exceptional customer experiences through attention to detail, cross-functional collaboration, and consistent process monitoring and reporting.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Assistant

Current

Hylio Inc.

Dec 2025 - Present (8 months)

Enter and maintain customer warranty and return data, log technical issues in Jira, and coordinate follow-up until returns are resolved. Track warranty shipments, manage dormant tickets, and maintain detailed rental/repair and crash investigation records.

Customer Support Warranty and Returns Tracking Technical Troubleshooting Data Entry Records Management Customer Relationship Management Process Monitoring Cross Functional Collaboration Shipping Coordination

Patient Service Representative

CVS Health

Dec 2023 - Aug 2025 (1 year 8 months)

Manage high-volume inbound and outbound patient calls for insurance verification, benefits, and billing inquiries, while resolving claim denials and reimbursement issues. Maintain compliant documentation of patient interactions and follow-ups in a remote work environment.

Patient Support Insurance Verification Billing Support Issue Resolution Customer Support Call Center Operations Data Documentation Follow up

Customer Support Specialist

ID Global Tech LLC

Jun 2022 - Oct 2023 (1 year 4 months)

Provide customer support via phone, email, and live chat, handling account questions, billing concerns, and service requests. Document interactions in CRM systems, resolve issues with high first-contact resolution, and escalate complex cases to appropriate departments; support process improvements such as a knowledge base.

Customer Support Customer Satisfaction Issue Resolution Escalation Management Live Chat Knowledge Base Problem Solving Cross Functional Collaboration

Customer Service Representative

Imperial Total Solutions

Jan 2020 - Mar 2022 (2 years 2 months)

Handle inbound customer inquiries and provide support for scheduling, registration, and general service questions across phone, email, and chat. Perform accurate data entry and administrative support while collaborating with internal teams to streamline processes and improve customer experience.

Customer Support Scheduling Support Data Entry Records Management Customer Satisfaction Administrative Support Process Improvement