Open to opportunities

Lex User

@lexuser2

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Customer-focused healthcare support specialist with 5+ years in high-volume, remote environments.

United States

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What I'm looking for

I seek remote or hybrid roles in patient-focused support or operations where I can improve workflows, provide clear communication, and grow into broader ops or leadership responsibilities.

I am a customer-focused support professional with over five years of experience assisting patients, clients, and internal teams across healthcare and service-based environments. I specialize in high-volume phone, email, chat, and SMS support, adeptly triaging cases, documenting interactions, and escalating complex issues to ensure timely resolution.

My recent roles include membership activation and onboarding support, real-time ride support, and industrial account troubleshooting where I consistently managed large caseloads and reduced errors through improved templates and workflows. I prioritize clear communication, accurate documentation, and calm, solution-oriented support in fast-paced, remote-first teams.

I bring strong familiarity with CRMs and support tools, HIPAA and data privacy practices, and a track record of identifying trends and creating process improvements that boost operational efficiency and client satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Membership Activation Specialist

Current

Neura Health

Jan 2025 - Present (1 year 5 months)

Served as first-line support for patient onboarding, insurance verification, and appointment scheduling, managing 40+ patient cases weekly and resolving most inquiries on first contact while improving workflow documentation.

Patient Intake Insurance Verification Scheduling Escalation Management

Safe Ride Support Specialist

HopSkipDrive

Jan 2024 - Dec 2024 (11 months)

Provided real-time support handling 80–100 inbound/outbound calls per shift to coordinate scheduling, resolve issues, and escalate time-sensitive situations for families and drivers, improving operational trend reporting.

Scheduling coordination Escalation Management Case Documentation Reporting

Customer Solutions Specialist

Linde Gas & Equipment

Jan 2022 - Dec 2023 (1 year 11 months)

Supported industrial clients by processing and troubleshooting high-volume orders exceeding $100K weekly, resolving billing and delivery discrepancies and liaising between customers, dispatch, and sales to ensure service continuity.

Order Processing Account Management Documentation client support Troubleshooting

Programs Administrator

Axiom Medical

Jan 2019 - Dec 2020 (1 year 11 months)

Coordinated scheduling for 200+ employee exams monthly and maintained confidential medical records with 100% audit accuracy while reducing missed appointments through proactive follow-up.

Scheduling Medical Records Management Data Entry