Derrick Boateng - Remote Customer Service Rep - Annuity Health | Himalayas
DB
Open to opportunities

Derrick Boateng

@derrickboateng

Experienced customer service professional with 5+ years of expertise.

United States

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth and development.

I am a dedicated customer service professional with over five years of experience in resolving complex inquiries and enhancing customer satisfaction. My journey in customer service has equipped me with a strong skill set in problem-solving, conflict resolution, and effective communication. I pride myself on my ability to build strong relationships with customers, ensuring their needs are met with empathy and professionalism.

In my most recent role as a Remote Customer Service Representative at Annuity Health, I provided inbound healthcare support, including insurance verifications and patient scheduling. My commitment to first-call resolution and compliance has consistently resulted in exceeding performance metrics. I have a proven track record of collaborating with internal teams to tackle complex issues, ensuring that customers receive the best possible service.

Throughout my career, I have utilized various CRM tools, including Salesforce and Zendesk, to manage customer interactions efficiently. I am passionate about delivering high-quality service and continuously seek opportunities to improve processes and customer experiences. I am excited to bring my expertise to a new role where I can contribute to a customer-first culture.

Experience

Work history, roles, and key accomplishments

AH

Remote Customer Service Rep

Annuity Health

Jan 2022 - Feb 2025 (3 years 1 month)

Provided inbound healthcare support, including insurance verifications, patient scheduling, and benefit inquiries, ensuring first-call resolution and compliance with regulations. Negotiated payment arrangements with patients, ensuring clear and professional communication.

Education

Degrees, certifications, and relevant coursework

University of Alabama logoUA

University of Alabama

Bachelor of Business Administration, Business Administration

Completed a comprehensive curriculum focused on business principles and practices. Gained foundational knowledge in areas such as management, marketing, finance, and operations.

Tech stack

Software and tools used professionally

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