Derrick Boateng
@derrickboateng
Experienced customer service professional with 5+ years of expertise.
What I'm looking for
I am a dedicated customer service professional with over five years of experience in resolving complex inquiries and enhancing customer satisfaction. My journey in customer service has equipped me with a strong skill set in problem-solving, conflict resolution, and effective communication. I pride myself on my ability to build strong relationships with customers, ensuring their needs are met with empathy and professionalism.
In my most recent role as a Remote Customer Service Representative at Annuity Health, I provided inbound healthcare support, including insurance verifications and patient scheduling. My commitment to first-call resolution and compliance has consistently resulted in exceeding performance metrics. I have a proven track record of collaborating with internal teams to tackle complex issues, ensuring that customers receive the best possible service.
Throughout my career, I have utilized various CRM tools, including Salesforce and Zendesk, to manage customer interactions efficiently. I am passionate about delivering high-quality service and continuously seek opportunities to improve processes and customer experiences. I am excited to bring my expertise to a new role where I can contribute to a customer-first culture.
Experience
Work history, roles, and key accomplishments
Remote Customer Service Rep
Annuity Health
Jan 2022 - Feb 2025 (3 years 1 month)
Provided inbound healthcare support, including insurance verifications, patient scheduling, and benefit inquiries, ensuring first-call resolution and compliance with regulations. Negotiated payment arrangements with patients, ensuring clear and professional communication.
Customer Service Rep
Spectraforce
Mar 2020 - Dec 2021 (1 year 9 months)
Responded to customer inquiries via phone, email, or online channels in a courteous and timely manner. Accurately documented customer issues and inquiries in the system, and researched customer issues to provide accurate, thorough information.
Customer Service Associate
Amazon Inc.
Nov 2019 - Feb 2020 (3 months)
Assisted customers with product inquiries, order status updates, and returns through phone, chat, and email. Resolved customer complaints by offering timely and effective solutions, ensuring satisfaction.
Education
Degrees, certifications, and relevant coursework
University of Alabama
Bachelor of Business Administration, Business Administration
Completed a comprehensive curriculum focused on business principles and practices. Gained foundational knowledge in areas such as management, marketing, finance, and operations.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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