Derrick Boateng

I am a dedicated customer service professional with over five years of experience in resolving complex inquiries and enhancing customer satisfaction. My journey in customer service has equipped me with a strong skill set in problem-solving, conflict resolution, and effective communication. I pride myself on my ability to build strong relationships with customers, ensuring their needs are met with empathy and professionalism.

In my most recent role as a Remote Customer Service Representative at Annuity Health, I provided inbound healthcare support, including insurance verifications and patient scheduling. My commitment to first-call resolution and compliance has consistently resulted in exceeding performance metrics. I have a proven track record of collaborating with internal teams to tackle complex issues, ensuring that customers receive the best possible service.

Throughout my career, I have utilized various CRM tools, including Salesforce and Zendesk, to manage customer interactions efficiently. I am passionate about delivering high-quality service and continuously seek opportunities to improve processes and customer experiences. I am excited to bring my expertise to a new role where I can contribute to a customer-first culture.