Open to opportunities

Aashanti Gregg

@aashantigregg

Message

Dedicated IT Specialist with strong customer service and technical support skills.

United States

Message

What I'm looking for

I am seeking a role that values teamwork and offers opportunities for growth.

I am an IT Specialist currently working with Apple through Transcom, where I provide technical support to customers, ensuring they receive the attention and assistance they need. My role emphasizes promoting self-sufficiency among users, helping them gain a better understanding of their devices. I take pride in my ability to create comprehensive documentation for my colleagues, enhancing our team's efficiency.

With over three years of experience in customer service, sales, and childcare, I have developed strong communication and organizational skills. My previous roles, including a Secretary/AP AR Clerk at B&B Heating and Air and a Customer Service Representative for QVC and TTEC, have equipped me with the ability to handle inquiries, resolve issues, and maintain a positive customer experience. I thrive in collaborative environments and enjoy fostering relationships that contribute to a supportive atmosphere.

Currently pursuing a BS in Interdisciplinary Studies with a focus on Early Childhood and Special Education at Lander University, I am committed to continuous learning and professional growth. I look forward to leveraging my skills and experiences in a role that allows me to make a meaningful impact.

Experience

Work history, roles, and key accomplishments

Current

IT Specialist

Current

Apple

Mar 2025 - Present (5 months)

Provided technical support to customers, promoting self-sufficiency and aiding in device knowledge. Created repairs and documentation for advisors to reference.

Technical Support Customer Service Troubleshooting Documentation Device Management Customer Education

Region Program Specialist

Boys and Girls Club Lakeland

Sep 2021 - May 2024 (2 years 8 months)

Supported students with homework, daily activities, and essential needs in after-school programs. Fostered positive relationships with staff and children, contributing to an encouraging environment.

Childcare Program Management Community Engagement Mentoring Event Planning Relationship Building

Secretary/AP AR Clerk

B&B Heating and Air

Jan 2017 - Jan 2024 (7 years)

Handled customer inquiries and organized files and documentation. Ensured accurate data entry of invoice information and revitalized the working area for employees.

Customer Service Data Entry File Management Administrative Support Invoicing

Customer Service Representative

QVC

Jul 2022 - Dec 2022 (5 months)

Managed incoming customer calls, processed orders, and resolved issues such as undelivered items or product malfunctions. Maintained detailed call notes to facilitate seamless support for follow-up representatives.

Customer Service Order Processing Data Entry Customer Satisfaction

Bank of America Customer Service Representative

TTEC

Mar 2020 - Feb 2021 (11 months)

Aided customers with account inquiries, including ordering new prepaid cards and resolving disputes. Resolved technical issues with cards and coordinated escalations when necessary.

Customer Service Account Management Dispute Resolution Technical Support Escalation Management Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Lander University

BS, Interdisciplinary Studies (Early Childhood and Special Education)

Currently pursuing a Bachelor of Science in Interdisciplinary Studies, focusing on Early Childhood and Special Education. Gaining knowledge and skills in educational methodologies and child development.