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Aashanti Gregg

@aashantigregg

Dedicated IT Specialist with strong customer service and technical support skills.

United States
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What I'm looking for

I am seeking a role that values teamwork and offers opportunities for growth.

I am an IT Specialist currently working with Apple through Transcom, where I provide technical support to customers, ensuring they receive the attention and assistance they need. My role emphasizes promoting self-sufficiency among users, helping them gain a better understanding of their devices. I take pride in my ability to create comprehensive documentation for my colleagues, enhancing our team's efficiency.

With over three years of experience in customer service, sales, and childcare, I have developed strong communication and organizational skills. My previous roles, including a Secretary/AP AR Clerk at B&B Heating and Air and a Customer Service Representative for QVC and TTEC, have equipped me with the ability to handle inquiries, resolve issues, and maintain a positive customer experience. I thrive in collaborative environments and enjoy fostering relationships that contribute to a supportive atmosphere.

Currently pursuing a BS in Interdisciplinary Studies with a focus on Early Childhood and Special Education at Lander University, I am committed to continuous learning and professional growth. I look forward to leveraging my skills and experiences in a role that allows me to make a meaningful impact.

Experience

Work history, roles, and key accomplishments

QV

Customer Service Representative

QVC

Jul 2022 - Dec 2022 (5 months)

Managed incoming customer calls, processed orders, and resolved issues such as undelivered items or product malfunctions. Maintained detailed call notes to facilitate seamless support for follow-up representatives.

Education

Degrees, certifications, and relevant coursework

Lander University logoLU

Lander University

BS, Interdisciplinary Studies (Early Childhood and Special Education)

Currently pursuing a Bachelor of Science in Interdisciplinary Studies, focusing on Early Childhood and Special Education. Gaining knowledge and skills in educational methodologies and child development.

WS

West Florence High School

High School Diploma, General Studies

Completed high school education and received a diploma. Developed foundational academic skills across various subjects.

Tech stack

Software and tools used professionally

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Aashanti Gregg - IT Specialist - Apple | Himalayas