Taneysha Lee
@taneyshalee
I am a customer-focused technical support professional with 5+ years experience.
What I'm looking for
I am a dedicated, tech-savvy professional with 5+ years of experience across education, customer service, and administrative roles, delivering reliable remote and in-person support.
In my current role I perform digital scanning and data entry of sensitive documents, provide internal hardware support for scanners, and maintain confidentiality while working independently. I have supported classroom tech setups, helped manage digital lesson content, and assisted with remote learning during COVID-19.
I excel using Zendesk, Freshdesk, Zoom, Microsoft Office and Excel, and I seek a remote customer or technical support role where I can apply strong communication, troubleshooting, and organizational skills.
Experience
Work history, roles, and key accomplishments
Paraprofessional
Red Clay Consolidated School District
Jun 2022 - Aug 2022 (2 months)
Assisted students with special education learning activities and supported classroom technology setup, facilitating parent communication and access to digital learning during a summer program.
Assistant Teacher
Hope House Knowledge Center
Sep 2017 - Apr 2021 (3 years 7 months)
Managed digital lesson content and supported remote learning initiatives during COVID-19, coordinated parent communications and scheduling, and provided basic troubleshooting of learning applications.
Assistant Teacher / Camp Counselor
Small Wonders Daycare
Sep 2015 - Sep 2017 (2 years)
Supervised children's activities, managed scheduling and parent engagement, and supported early childhood staff with classroom tools and behavioral support.
Education
Degrees, certifications, and relevant coursework
Thomas McKean High School
High School Diploma, General Education
High School Diploma from Thomas McKean High School in Wilmington, DE, graduated June 2018.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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