Lacy Hendrix

Provided basic IT troubleshooting and re-imaged computers. Received extensive training in various IT domains including client operating systems, networking, and server management.

Provided comprehensive IT support, resolving technology-related issues, managing user accounts in Active Directory, and configuring network settings in DHCP. Maintained inventory of mobile devices, ensuring proper setup and functionality for staff.

Provided initial screening and greeting for building entry, assisting guests with technology-related questions and creating support tickets. Maintained an organized workspace and managed device logs for check-ins and check-outs.

Imaged and inventoried devices, adding asset tags and preparing them for delivery to schools. Managed the receipt of repaired and damaged devices, coordinating with cell technicians for repairs.

Shopped and delivered customer orders, maintaining consistent communication throughout the process. Ensured adherence to COVID-19 safety protocols during deliveries.

Maintained a clean and sanitized deli environment, ensuring displays were stocked and priced correctly. Provided exceptional customer service, assisting with meat and cheese orders.

Managed customer orders, payments, and reservations with accuracy. Ensured customer satisfaction and completed opening and closing duties efficiently.

Maintained a clean and organized childcare environment, preparing meals and activities for children. Managed payments, discussed behavior issues with parents, and maintained logs of child attendance.

Trained new employees and maintained accuracy in order taking and payment processing. Provided thorough menu knowledge and ensured a welcoming dining experience.

Currently pursuing an online degree in Cybersecurity. This program is enhancing my knowledge in network security and information technology.

Completed high school education and received a diploma in June 2016. Gained foundational knowledge across various subjects.

Received comprehensive IT training from the Army, covering various aspects of information technology. This training included client operating systems, network fundamentals, and server management.