Shayquay Bailey
@shayquaybailey
Detail-oriented professional with expertise in customer service and IT.
United StatesWhat I'm looking for
I am a dedicated professional with a strong background in customer service and information technology. My experience spans various roles, including Distribution Clerk and Customer Care Advocate, where I have consistently met performance metrics and contributed to workplace initiatives. I pride myself on my ability to assess needs effectively and provide solutions that enhance customer satisfaction.
Throughout my career, I have developed a diverse skill set, including technical support, database management, and effective communication. My achievements, such as being on the Dean's List and receiving the Employee of the Month award, reflect my commitment to excellence. I am eager to leverage my skills in a challenging new role that allows for professional growth and the opportunity to make a meaningful impact.
Experience
Work history, roles, and key accomplishments
Distribution Clerk 2
Luxottica
Dec 2021 - Present (3 years 8 months)
Assessed frames for damage or salvageability and cross-trained in Merchandise Sorting and Wholesale workflows. Maintained a goal of 90%+ UPH for processed frames and managed inventory.
ERS Customer Care Advocate
AAA
Aug 2021 - Present (4 years)
Responded to a high volume of emergency road service requests and identified applicable products/services for members. Met performance metrics of 85%+ based on company standards.
Sonitrol Central Station Specialist – CAD Team
Rapid Response Monitoring
Jan 2011 - Present (14 years 7 months)
Monitored alarm emergencies and provided technical support for alarm panels. Handled high-volume inbound and outbound calls while adhering to protocols.
AT&T Sales/H&R Block Representative
Sutherland Global Service
Dec 2009 - Present (15 years 8 months)
Analyzed and collected customer information to assess needs effectively, gaining experience in sales and customer retention. Provided billing support and resolved product or service discrepancies.
Assistant/Sales Associate
Bath & Body Work and Sears
Nov 2006 - Present (18 years 9 months)
Assessed customer needs with suitable product recommendations and functioned as a store lead agent. Prepared retail planograms and processed new shipments.
Secretarial Assistant
Le Moyne College Upward Bound
Oct 2004 - Present (20 years 10 months)
Assisted with tutoring and chaperoning students, and coordinated program events and schedules. Digitized records and updated databases.
Intern of Public Relations
Arc of Onondaga
Feb 2004 - Present (21 years 6 months)
Maintained databases using Donor Perfect for record keeping and facilitated the smooth flow of information. Performed data entry and provided technical support.
Education
Degrees, certifications, and relevant coursework
OCOnondaga Community College
Course Completion, Graphic Design
2017 - 2018
Completed a Graphic Design Course at Onondaga Community College. Developed skills in graphic design principles and software applications.
LCLe Moyne College
B.S Management Information Systems, Management Information Systems
2004 - 2008
Studied Management Information Systems at Le Moyne College, focusing on the intersection of business and technology. Gained knowledge in various information systems and their applications in organizational management.
Availability
Location
United StatesAuthorized to work in
Job categories
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