Cece User

Mentored and supported undergraduate students, fostering leadership skills and strategic career planning. Facilitated professional networking opportunities to enhance post-graduation employability.

Provided guidance and academic support to students via a digital platform, fostering a nurturing and conducive learning atmosphere. Contributed to the personal development and educational advancement of mentees through dedicated mentorship.

Resolved technical issues for educational platforms, resulting in enhanced user satisfaction. Supported remote educational software and hardware, maintaining efficient operations and optimal user experiences.

Provided technical support across multiple educational platforms to optimize online learning experiences. Enhanced system reliability and user satisfaction by effectively troubleshooting educational technology issues.

Delivered exceptional customer service through both inbound and outbound calls, assisting clients with cruise bookings and itinerary planning. Resolved customer issues efficiently, ensuring high levels of client satisfaction and loyalty.

Addressed hardware and software challenges, achieving a 95% user satisfaction rate. Facilitated the installation, configuration, and ongoing support of applications such as Microsoft Office and Adobe Creative Suite.

Assisted in the implementation of educational software to enhance classroom engagement and student participation. Provided ongoing technical support to both students and faculty, ensuring uninterrupted operation of classroom technologies.

Facilitated the integration of Adobe Creative Suite and cloud-based applications, enriching interactive learning experiences. Supported the effective utilization of educational technology tools for both staff and students.

Currently pursuing a Doctor of Education with a specialization in adult learning. Focusing on advanced pedagogical theories and practices to enhance educational outcomes for adult learners.

Pursued a Master of Science degree focusing on leadership principles and practices. Developed advanced skills in organizational management, strategic planning, and effective team guidance.

Completed a Bachelor of Science degree with a focus on religious studies. Gained a comprehensive understanding of various religious traditions, historical contexts, and their societal impacts.

Earned an Associate of Art degree in Child Development, focusing on early childhood growth and learning. Acquired foundational knowledge in child psychology, educational methods, and developmental stages.