KO

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Kirill Osievskiiy

@kirillosievskiiy

I resolve customer issues, retain clients, and coordinate support operations for remote teams.

What I'm looking for

I'm seeking a remote Customer Support or Client Operations position with an international company, where I can use client communication, issue resolution, retention, CRM, training, and workflow coordination experience.

I've supported customers across the full journey at Promin LLC, from first contact through follow-up and retention. I resolve questions, concerns, and objections while identifying needs and providing relevant recommendations.

I progressed from Sales Manager to Business Trainer, Team Lead, Head of Sales, and Retention Manager. I maintained long-term client relationships and managed customer information, interactions, and workflows through CRM systems and internal tools.

I've led teams of six sales managers and coordinated departments of up to 30 employees. I monitored KPIs, supported performance improvement, and trained new employees in customer communication, workflows, and service standards.

I work comfortably across digital communication channels, Google Sheets, Slack, and Google Workspace. I'm seeking a remote Customer Support or Client Operations role with an international company.

Experience

Work history, roles, and key accomplishments

PL

Sales Manager

Promin LLC

Jan 2022 - Dec 2026 (4 years 11 months)

Communicated with customers throughout the full customer journey, from initial contact to follow-up and retention. Responded to customer questions, concerns and objections and worked to find appropriate solutions.

Customer Support Client Communication CRM Systems Customer Retention Issue Resolution Google Sheets Slack Google Workspace

PL

Business Trainer

Promin LLC

Jan 2022 - Dec 2026 (4 years 11 months)

Trained and onboarded employees in customer communication, internal workflows and service standards. Monitored KPIs and supported employee development and performance improvement.

Corporate Trainer Onboarding KPI Monitoring Client Communication Workflow Coordination

PL

Retention Manager

Promin LLC

Jan 2022 - Dec 2026 (4 years 11 months)

Maintained long-term relationships with existing customers as a Retention Manager. Used CRM systems and internal digital tools to manage customer information, track interactions and organize daily workflows.

Customer Retention CRM Systems Customer Relationship Management Workflow Coordination

PL

Team Lead

Promin LLC

Jan 2022 - Dec 2026 (4 years 11 months)

Managed a team of 6 sales managers, monitoring individual and team performance. Coordinated tasks and communication with team members using Slack and Google Workspace.

Team Management Performance Monitoring Slack Google Workspace Workflow Coordination

PL

Head of Sales

Promin LLC

Jan 2022 - Dec 2026 (4 years 11 months)

Managed and coordinated a department of up to 30 employees as Head of Sales. Monitored KPIs and supported employee development and performance improvement.

Department Management KPI Monitoring Employee Development Performance Improvement

Education

Degrees, certifications, and relevant coursework

Kirill hasn't added their education

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Tech stack

Software and tools used professionally

Slack

Google Workspace

Google Sheets

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