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@0001557
Customer operations specialist and DeFi trader educating engaged communities.
GeorgiaI am a customer operations specialist and DeFi strategist with 4+ years of hands-on trading, community education, and support experience. I design and execute trading strategies across spot and DeFi markets, deliver courses and one-on-one portfolio reviews, and built and manage an engaged YouTube community for financial education.
My background includes high-volume support using Zendesk and Slack, workflow optimization that reduced repeat tickets, and hands-on business experience building and reselling custom gaming PCs. I combine technical crypto skills, risk management, and a customer-first approach to improve processes, drive satisfaction, and educate users.
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Work history, roles, and key accomplishments
Independent
Jan 2019 - Present (6 years 10 months)
Designed and executed trading strategies across spot and DeFi markets, delivered courses and one-on-one portfolio reviews, and built an engaged YouTube community for financial education.
WOHandled 10–15 concurrent Zendesk chats during peak hours and maintained 95%+ customer satisfaction while resolving complex courier and client issues; proposed workflow improvements to reduce repeat tickets.
Entrepreneur
Jan 2019 - Dec 2022 (3 years 11 months)
Built and sold custom gaming PCs, managed sourcing, testing, and after-sales support, and negotiated supplier deals to maintain client satisfaction and margins.
Degrees, certifications, and relevant coursework
TCUndergraduate coursework, Conservatory Studies
Grade: Grade B average
Currently enrolled in studies at Tbilisi State Conservatory (not a primary focus area).
Certificate, Trading / DeFi
Completed trading courses focused on DeFi and crypto trading strategies and risk management.
Undergraduate coursework, Business Studies
Completed one year of university-level business studies.
High School Diploma, Secondary Education
Grade: B
Completed secondary education with a Grade B average.
GeorgiaYou can contact გიორგი and 90k+ other talented remote workers on Himalayas.
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