Open to opportunities

tato cercvadze

@tatocercvadze

Customer Support Specialist with 10+ years improving customer satisfaction through operations, e-commerce, and issue resolution.

Georgia

Message

What I'm looking for

I’m looking for a role where I can own customer experience end-to-end, support customers quickly, and improve operations in an e-commerce or service environment that values quality, communication, and measurable results.

I’m a results-driven Customer Support Specialist with 10+ years of experience across customer service, operations, and e-commerce. I’m known for professional communication, fast issue resolution, and creating positive experiences that drive measurable outcomes—like increasing positive reviews by 25% and improving visibility and sales through listing and pricing optimization.

In my current roles, I manage day-to-day customer interactions (20–30 daily), handle marketplace operations, and support buyers through clear, timely follow-through—helping achieve 95% customer retention. I also bring hands-on technical and installation-facing experience, coordinating activities while maintaining strong quality standards (90% customer satisfaction; 99% completion rate), plus leadership and compliance work from food service, military security, and construction environments.

Experience

Work history, roles, and key accomplishments

Construction Technician

Construction Industry

Supported construction projects with technical accuracy and attention to detail, completing work ahead of schedule. Collaborated with teams to meet deadlines while maintaining safety compliance and quality standards.

Construction Support Accuracy Safety Compliance Project Timelines Quality Standards Collaboration Attention To Detail

Security & Access Control

Georgian Armed Forces

Managed access control and security procedures at military facilities, interacting with 50–70 visitors daily while maintaining a high security clearance rate. Ensured compliance with operational procedures and provided clear guidance to visitors, earning strong satisfaction feedback.

Access Control Compliance Risk Management