Giorgi Chkhartishvili

Managing and overseeing 60–90 employees within the customer support operation. Monitoring team and operational KPIs, analyzing operational data, and supporting Shift Leads with performance management and day-to-day decision-making.

Monitored daily operations to ensure smooth and stable workflow across the shift. Conducted operational check-ups, responded to real-time incidents, and coordinated with cross-functional teams to address operational challenges.

Managed a team to ensure smooth daily operations and efficient workflow. Monitored KPIs, provided mentorship and feedback, and conducted performance reviews and coaching sessions.

Assisted customers through live chat, email, and tickets. Escalated complex issues and managed high conversation volumes while maintaining service quality.

Processed written customer inquiries and provided comprehensive advice and clarification. Escalated complex issues and focused on customer satisfaction.

Answered customer questions via email and live chat. Processed requests related to shipments, returns, refunds, and chargebacks, and engaged with customers through social media.

Provided customer service via chats, tickets, and emails, assisting with balance, technical, and interface-related queries. Worked with Service Desk, Help Desk, Kibana, and Jira, and coordinated with the Technical Department.

Monitored and moderated live chat for Evolution's Game Show games. Assisted players with game concepts, rules, payouts, and escalated technical issues to Customer Support.

Presented tables and games professionally in accordance with company procedures and gaming regulations. Maintained high standards of efficiency and customer satisfaction.

Studied Psychology at Georgian National University SEU.

Studied Python and JavaScript at IT Step Academy.