Akaki Pilashvili

After 3 years as a customer service representative, I’ve built solid expertise in customer relations—especially the precise analysis of requests and the satisfaction of customer needs. I bring professional rigor, excellent organizational skills, and calm focus even when things get stressful.

In my work at Upgaming, I handled 30K chats and more than 15K emails, delivering 92.8% customer satisfaction. I also maintained an average response time for the first message of 11 seconds and an average time per customer of 5 minutes, 34 seconds.

From live chat operator to Senior Email Agent, I communicate clearly, find quick and reliable solutions, and stay composed during ongoing issues that can create a huge influx of users. In my current role as a Sales agent/Customer service agent, I support customers while making sales via phone calls and emails and solving possible order-related issues.

I’m motivated by helping people fast, working efficiently under pressure, and turning problems into creative, reliable outcomes.