Open to opportunities

Daviti Iliaevi

@davitiiliaevi

Message

Support and Operations Specialist with expertise in client services.

Georgia

Message

What I'm looking for

I am looking for a role that values precision and offers opportunities for growth in a dynamic environment.

I am a dedicated Support and Operations Specialist with over five years of experience in client services, telemarketing, and technical support. My journey began in the medical field, where I worked closely with an orthopedic trauma surgeon, honing my skills in research and partner relations. I excel in building structured databases and preparing comprehensive reports, which have been crucial in streamlining operations.

Transitioning into the iGaming industry, I discovered my passion for customer support. I have successfully advanced through various roles, from chat support to managing payments, where I ensured the accuracy of financial transactions and user data verification. My commitment to excellence and adaptability in fast-paced environments has allowed me to thrive and contribute significantly to my teams.

Experience

Work history, roles, and key accomplishments

Customer Support & Payments Manager

NDA

Jan 2023 - Present (2 years 6 months)

Provided technical assistance via chat and email, resolved issues, offered up-to-date information, and presented the product. Verified incoming payments, processed deposits, and handled user withdrawal requests, including verifying user data and analyzing gaming activity for payout approval.

Customer Support Payment Processing Email Support Chat Support

Customer Support & Payments Manager

H Panorama LTD

Jan 2021 - Present (4 years 6 months)

Provided technical assistance via live chat and phone as a Customer Support Manager. Handled user deposits and withdrawals, and maintained accurate shift-based financial reports.

Customer Support Live Chat Technical Support Payment Processing Financial Reporting IGaming

Accounting and Documentation Manager

Caucasian PET Company

Jan 2018 - Present (7 years 6 months)

Managed the accounting of materials and products used throughout the production process, tracked electricity consumption, and handled various types of documentation. Provided both detailed and visualized reports, as well as managing communication with other departments.

1C:Enterprise 1C: Enterprise Accounting Data Entry Process Optimization Documentation Management

Partner Relations & Research Manager

Geoortho LTD

Jan 2017 - Present (8 years 6 months)

Researched potential business partners, analyzed their services, products, and pricing, and explored options for purchasing and transporting medical supplies. Handled business correspondence, prepared reports, and built a structured database for quick and efficient access to relevant information.

Market Research Data Analysis Database Management

Education

Degrees, certifications, and relevant coursework

Russian-language secondary school No. 4

High School Graduate, General Studies

Completed secondary education at Russian-language secondary school No. 4. This foundational education provided a broad understanding across various subjects, preparing for further learning and professional development.

A1QA Company

Certificate, QA Engineering

Completed a QA Engineer Course at A1QA Company. This course provided specialized training in quality assurance methodologies and tools, enhancing technical skills relevant to software testing and development.