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@anastasiiakovalchuk
Confident professional dedicated to excellence and client satisfaction.
I am a results-oriented professional with a strong commitment to excellence in all tasks. My proactive approach and eagerness to embrace new learning opportunities have allowed me to consistently bring innovative ideas to the table. I take pride in my ability to assist managers with their daily responsibilities while ensuring that client satisfaction remains a top priority.
Throughout my career, I have developed a diverse skill set that includes managing key client relationships, conducting market research, and creating impactful marketing materials. My experience as a Key Account Manager and Premium Account Manager has equipped me with the ability to negotiate deals that optimize terms for mutual benefit, while also fostering long-term partnerships with industry-leading companies.
I am passionate about enhancing my professional journey through continuous learning and innovative experiences. My technical proficiencies, including Jira, Salesforce, and Confluence, complement my strong analytical and problem-solving skills, making me a valuable asset in any team.
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Work history, roles, and key accomplishments
MegaFair
Oct 2024 - Present (1 year 1 month)
Managed key client relationships, ensuring satisfaction and long-term partnerships. Developed customized strategies for partners to maximize revenue and engagement, and negotiated and closed deals, optimizing terms for mutual benefit. Conducted market research to identify new opportunities and trends, analyzing competitors, user behavior, and campaign performance to refine strategies.
Loop TENTENS Tech
Nov 2023 - Present (2 years)
Forged strong relationships with key clients, negotiating deals with 95% client satisfaction. Boosted client retention and maintained strong platform flow, ensuring robust platform engagement via interviews.
ARRISE powering Pragmatic Play
Nov 2022 - Present (3 years)
Resolved issues related to the network, prioritizing and managing the workflow efficiently. Provided quality customer service, diagnosing, troubleshooting, and resolving issues using customer input.
eToro
Feb 2021 - Present (4 years 9 months)
Leveraged over a year of expertise as a Trade Support Specialist, demonstrating profound customer empathy and adeptness in handling diverse client perceptions to enhance user experience. Actively engaged with clients to discuss promotions and products, ensuring a superior and satisfactory service delivery. Facilitated critical communication between engineers and customer service teams to expedite
Hotel Jam
Dec 2018 - Present (6 years 11 months)
Expertly managed customer inquiries and issues, ensuring resolution with empathy and professionalism. Efficiently administered office logistics, including order processing, mail handling, and basic accounting tasks. Demonstrated exceptional troubleshooting abilities and contributed as a proactive, impactful team player.
Degrees, certifications, and relevant coursework
Bachelor of Science, International relations, Public Communications and Regional Studies
Studied International relations, Public Communications and Regional Studies. Developed a strong foundation in these fields, preparing for a career in global affairs and public engagement.
Bachelor of Science, Unknown
Gained foundational knowledge in various subjects relevant to the field of study. Prepared for professional roles through comprehensive academic training.
Software and tools used professionally
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