anastasiia kovalchuk

Managed key client relationships, ensuring satisfaction and long-term partnerships. Developed customized strategies for partners to maximize revenue and engagement, and negotiated and closed deals, optimizing terms for mutual benefit. Conducted market research to identify new opportunities and trends, analyzing competitors, user behavior, and campaign performance to refine strategies.

Forged strong relationships with key clients, negotiating deals with 95% client satisfaction. Boosted client retention and maintained strong platform flow, ensuring robust platform engagement via interviews.

Resolved issues related to the network, prioritizing and managing the workflow efficiently. Provided quality customer service, diagnosing, troubleshooting, and resolving issues using customer input.

Leveraged over a year of expertise as a Trade Support Specialist, demonstrating profound customer empathy and adeptness in handling diverse client perceptions to enhance user experience. Actively engaged with clients to discuss promotions and products, ensuring a superior and satisfactory service delivery. Facilitated critical communication between engineers and customer service teams to expedite

Expertly managed customer inquiries and issues, ensuring resolution with empathy and professionalism. Efficiently administered office logistics, including order processing, mail handling, and basic accounting tasks. Demonstrated exceptional troubleshooting abilities and contributed as a proactive, impactful team player.

Studied International relations, Public Communications and Regional Studies. Developed a strong foundation in these fields, preparing for a career in global affairs and public engagement.

Gained foundational knowledge in various subjects relevant to the field of study. Prepared for professional roles through comprehensive academic training.