Barbara Ribashvili

I’m a Service Desk Onboarding & Support Specialist with 6+ years of experience across customer service, operations, and technical support in tech and iGaming environments. I’m known for keeping service quality high in fast-paced, global settings while leading onboarding, escalation handling, and process improvements.

In my most recent role, I handled 200+ daily customer requests via email, chat, and ticketing workflows, ensuring clear communication and rapid issue resolution. I detected recurring technical issues, coordinated fixes with development, and cut resolution time by 25%, while monitoring SLA performance and maintaining a 90-second average response time.

Before that, I supported 200–300 players daily during live gaming sessions, providing real-time technical and account support. By coordinating with developers, I helped reduce bug fix times by 30%, and ensured compliance with gaming rules and audit procedures to strengthen player trust and data accuracy.

I also worked in game integrity and operations, monitoring 400–600 live sessions per day to verify results and detect irregularities. Through timely incident reporting and process corrections, I improved data accuracy and cut audit notes by 40%.