Marina Ardaniani
@marinaardaniani
I resolve high-volume customer and trust-and-safety cases with empathy and accuracy.
GeorgiaWhat I'm looking for
I've supported customers and couriers at Wolt Georgia through Zendesk and Astra, resolving delivery, order, and account issues during a platform migration. At Teleperformance, I reviewed around 400 AI-flagged social media cases daily, resolved sensitive appeals, and maintained a 90%+ accuracy rate under strict deadlines.
My background also includes customer-facing sales, cash reporting, inventory operations, team training, PR campaigns, event logistics, and sponsor relationships. I'm comfortable working across teams, adapting to new systems, and communicating empathetically in fast-paced environments.
Experience
Work history, roles, and key accomplishments
Provided customer and courier support via Zendesk, resolving delivery, order, and account issues in a fast-paced, high-volume environment. Adapted quickly to a full platform migration to Astra mid-role, maintaining service quality and response times.
Education
Degrees, certifications, and relevant coursework
International Black Sea University
Bachelor of Arts, American Studies
Graduated with a Bachelor of Arts in American Studies and a minor in Public Relations.
Tech stack
Software and tools used professionally
Availability
Location
GeorgiaAuthorized to work in
Job categories
Skills
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