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Mr gio User

@mrgiouser

Customer service and operations specialist with crypto and DeFi expertise.

Georgia
Message

What I'm looking for

I'm looking for a customer-facing operations or support role that leverages my crypto/DeFi expertise, allows workflow optimization, and offers growth in product or operations responsibilities.

I am a customer service and operations specialist with hands-on experience at Wolt and four years in crypto trading and DeFi. I combine client-facing support skills with technical knowledge of blockchain markets and on-chain research.

At Wolt I resolved customer and courier issues via Zendesk and Slack, maintained 95%+ satisfaction, handled 10–15 concurrent chats during peak hours, and proposed workflow improvements. I prioritize clear communication and fast, reliable problem resolution.

As an independent crypto trader and DeFi specialist I designed and executed trading strategies across spot and DeFi markets, managed risk, conducted research, provided portfolio reviews, and delivered trading courses to an engaged online community.

Entrepreneurially, I built and sold custom gaming PCs, managing procurement, testing, pricing, and after-sale support, sharpening negotiation, analysis, and client-service skills. I seek roles that leverage my operations mindset, technical crypto knowledge, and strong emotional intelligence.

Experience

Work history, roles, and key accomplishments

IN

Crypto Trader & DeFi Specialist

Independent

Designed and executed spot and DeFi trading strategies, conducted on-chain research and risk management, delivered trading courses, and provided portfolio reviews to an engaged community over four years.

Education

Degrees, certifications, and relevant coursework

Tbilisi State Conservatory logoTC

Tbilisi State Conservatory

2025 -

Enrolled at Tbilisi State Conservatory beginning 2025; not a primary focus area.

YS

12-year Secondary School

Secondary School Diploma, General Secondary Education

Grade: B

Completed 12-year secondary education with a grade of B.

BL

Business Studies (university level)

Undergraduate coursework, Business Studies

Completed one year of university-level Business Studies.

PC

Philanthone Trading Courses

Certificate, Trading

Completed Philanthone Trading Courses focused on trading and market strategies.

Tech stack

Software and tools used professionally

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