Mr gio User
@mrgiouser
Customer service and operations specialist with crypto and DeFi expertise.
What I'm looking for
I am a customer service and operations specialist with hands-on experience at Wolt and four years in crypto trading and DeFi. I combine client-facing support skills with technical knowledge of blockchain markets and on-chain research.
At Wolt I resolved customer and courier issues via Zendesk and Slack, maintained 95%+ satisfaction, handled 10–15 concurrent chats during peak hours, and proposed workflow improvements. I prioritize clear communication and fast, reliable problem resolution.
As an independent crypto trader and DeFi specialist I designed and executed trading strategies across spot and DeFi markets, managed risk, conducted research, provided portfolio reviews, and delivered trading courses to an engaged online community.
Entrepreneurially, I built and sold custom gaming PCs, managing procurement, testing, pricing, and after-sale support, sharpening negotiation, analysis, and client-service skills. I seek roles that leverage my operations mindset, technical crypto knowledge, and strong emotional intelligence.
Experience
Work history, roles, and key accomplishments
PC Builder & Reseller
Independent
Built and sold custom gaming PCs, managing procurement, testing, pricing, after-sale support and supplier negotiations to secure margins and customer satisfaction.
Crypto Trader & DeFi Specialist
Independent
Designed and executed spot and DeFi trading strategies, conducted on-chain research and risk management, delivered trading courses, and provided portfolio reviews to an engaged community over four years.
Customer Service Associate
Resolved customer and courier issues via Zendesk and Slack, maintaining 95%+ satisfaction while handling 10–15 concurrent chats and driving workflow improvement suggestions.
Education
Degrees, certifications, and relevant coursework
Tbilisi State Conservatory
2025 -
Enrolled at Tbilisi State Conservatory beginning 2025; not a primary focus area.
12-year Secondary School
Secondary School Diploma, General Secondary Education
Grade: B
Completed 12-year secondary education with a grade of B.
Business Studies (university level)
Undergraduate coursework, Business Studies
Completed one year of university-level Business Studies.
Philanthone Trading Courses
Certificate, Trading
Completed Philanthone Trading Courses focused on trading and market strategies.
Availability
Location
Authorized to work in
Job categories
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