Mr gio User

I am a customer service and operations specialist with hands-on experience at Wolt and four years in crypto trading and DeFi. I combine client-facing support skills with technical knowledge of blockchain markets and on-chain research.

At Wolt I resolved customer and courier issues via Zendesk and Slack, maintained 95%+ satisfaction, handled 10–15 concurrent chats during peak hours, and proposed workflow improvements. I prioritize clear communication and fast, reliable problem resolution.

As an independent crypto trader and DeFi specialist I designed and executed trading strategies across spot and DeFi markets, managed risk, conducted research, provided portfolio reviews, and delivered trading courses to an engaged online community.

Entrepreneurially, I built and sold custom gaming PCs, managing procurement, testing, pricing, and after-sale support, sharpening negotiation, analysis, and client-service skills. I seek roles that leverage my operations mindset, technical crypto knowledge, and strong emotional intelligence.