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ADBusiness Analyst focused on innovative solutions and process improvement.
Experience
Business Analysis and Solution Design Associate
Allianz Services
Jan 2021 - Present (4 years 10 months)
Service Engineer
S.C. Romsystems SRL
Feb 2020 - Jan 2021 (11 months)
Service Technician
Scale Expert SRL
Sep 2015 - Feb 2020 (4 years 5 months)
Call Center Agent
Comdata Service SRL
Nov 2014 - Sep 2015 (10 months)
Sales Representative
Global City Net SRL
Feb 2014 - Jul 2014 (5 months)
Nigeria50k-100k USD
I am a human capital specialist and proactive virtual assistant improving HR, customer support, and operational efficiency.
Experience
HR Volunteer
AfriLish
Jun 2025 - Present (5 months)
HR Assistant Intern
SMDedicated sales agent with strong communication and customer service skills.
Experience
Sales Agent
Rochester
Apr 2023 - Present (2 years 7 months)
Kitchen Staff
Steelies
Jan 2023 - Present (2 years 10 months)
Merchandiser
Hello, I’m Joan Wangare Muriuki, a Certified Counsellor.
Experience
Counsellor
Journey To Wellness
May 2022 - Present (3 years 6 months)
HIAI-powered interview practice.
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MMDetail-oriented professional with a passion for technology and a desire to transition into AI.
Experience
Virtual Assistant
Freelance work
Administrative Clerk
Better Architectural Projects
Legal Secretary / Administrator
Kganare and Khumalo Inc.
Customer-focused marketing and service professional driving customer experience and sales growth.
Experience
Customer Service Representative
Vanguard Network Agency Limited
Mar 2022 - Sep 2024 (2 years 6 months)
Sales and Marketing Associate
Suka Power Limited
Dec 2018 - Dec 2022 (4 years)
Distribution & Customer Service Officer
Graphic Communications Group Limited
I am an IT support and customer-service professional with dispatch experience.
Experience
Customer Support Executive
TRIBES Consulting
Mar 2024 - Present (1 year 8 months)
Sales Associate
Hayzel Technologies
Dispatcher
TH BPO Pvt Limited
Feb 2023 - Dec 2023 (10 months)
Seasoned economist with expertise in telecommunications regulation and management.
Experience
Director of Operations
Minedos Consulting
Mar 2023 - Present (2 years 8 months)
Instructor and Coach—Digital Content
Business Profile
Aug 2022 - Present (3 years 3 months)
ARDetail-oriented administrative professional with strong communication skills.
Experience
Receptionist
Saints Peter and Paul Preparatory School
Aug 2023 - Present (2 years 3 months)
Secretary
National Land Agency
Jun 2023 - Present (2 years 5 months)
Customer Experience Lead and IT Support specialist driving KPI improvements and coaching.
Experience
Customer Experience Lead
Ubiquity Global Services
Oct 2024 - Present (1 year 1 month)
Logistics Broker
Landstar
Apr 2024 - Oct 2024 (6 months)
Customer Service Supervisor
I am a social work professional skilled in case management and data analysis.
Experience
Family Service Worker
Community Services Office
Apr 2023 - Present (2 years 7 months)
Data Analyst
Good Day Farm
Sep 2021 - Jan 2023 (1 year 4 months)
Case Manager
Dana's House Inc
Jun 2021 - Sep 2021 (3 months)
MACustomer Success Pro with media background, excelling in support. Seeking growth & impact.
Experience
Customer Support/Success Representative
Chef4me
Feb 2024 - Present (1 year 9 months)
Customer Service Representative
Enthusiastic job seeker with strong customer service skills.
Experience
Warehouse Operative/Picker & Packer
Taskmaster
Dec 2023 - Present (1 year 11 months)
Trainee Dispenser
UK Pharmacy
Nov 2021 - Present (4 years)
Nursery Assistant
Dedicated customer-service professional skilled in UIF legislation, compliance, and high-volume call handling.
Experience
Call Centre Agent
Nedbank
Mar 2023 - Nov 2024 (1 year 8 months)
Cashier
PNA Ballito
Jan 2017 - Dec 2021 (4 years 11 months)
Call Centre Support
Nedbank
Jan 2013 - Dec 2016 (3 years 11 months)
MDResults-driven Business Development Representative with a proven sales record.
Experience
Business Development Representative
Buildium
Aug 2022 - Jan 2025 (2 years 5 months)
Business Development Representative
Fullfunnel
Jun 2021 - Mar 2022 (9 months)
Installation Technician
OTM Medical Supplies & Equipment
Sep 2020 - Jun 2021 (9 months)
SSDedicated educator and race director with strong organizational skills.
Experience
Race Director
US Road Running
Jan 2024 - Present (1 year 10 months)
Substitute Teacher
Volusia County Public Schools
Aug 2019 - Present (6 years 3 months)
Registered Behavior Technician
NSCertified data analytics professional with a focus on problem-solving.
Experience
GOData Analytics Capstone Project
Aug 2023 - Present (2 years 3 months)
GOData Cleaning
Jul 2023 - Present (2 years 4 months)
Station Chef
Experienced professional specializing in financial services and fraud investigation.
Experience
BISr. Loan Specialist
Block Inc
Jun 2022 - Sep 2023 (1 year 3 months)
TBLoan Operations Representative III
TD Banks
Jun 2022 - Sep 2023 (1 year 3 months)
SBLoan Processing Assistant
SBA
Experienced banking professional with a flair for graphic design.
Experience
Treasury Associate
JPMorgan Chase & Co.
Feb 2021 - Present (4 years 9 months)
International Latin Dance Instructor
Self Employed
Jan 2018 - Present (7 years 10 months)
Lead Member, Analyst Fun Committee
Finance professional with expertise in operations and reporting.
Experience
Finance & Administrative Officer
Lagos Food Bank
Jun 2020 - Present (5 years 5 months)
Finance & Administrative Officer
Lagos Food Bank
Jun 2020 - Present (5 years 5 months)
Finance & Operations Associate
Implica Global Inc.
Feb 2024 - Jul 2024 (5 months)
Customer Representative
Avrilz Desserts
Apr 2020 - Feb 2024 (3 years 10 months)
Kwikspar Milnerton
Jan 2022 - Present (3 years 10 months)
Textbook Assistant
Groote Schuur High School
Jan 2020 - Present (5 years 10 months)
IT Assistant
Groote Schuur High School
Dec 2018 - Present (6 years 11 months)
Sep 2016 - Jul 2017 (10 months)
GBCustomer Service Intern
Ghana Commercial Bank
Jul 2013 - Sep 2013 (2 months)
GBStores Intern
Ghana Commercial Bank
Jul 2012 - Sep 2012 (2 months)
IT Assistant
RSPN (Rural Support Program Network)
May 2019 - Nov 2020 (1 year 6 months)
Technical Support Engineer
Corvit Networks
Jul 2018 - Dec 2018 (5 months)
Deputy Advisor in Charge of Technical Studies
Cameroon Telecommunications Regulatory Board
May 2020 - Jan 2023 (2 years 8 months)
Regional Representative
Cameroon Telecommunications Regulatory Board
Jan 2020 - May 2020 (4 months)
Deputy Director, Human and Financial Resources
Cameroon Telecommunications Regulatory Board
Jan 2019 - Jan 2020 (1 year)
Camp Counselor
RockScience Jamaica STEM Academy
Jun 2018 - Present (7 years 5 months)
Senior Administrator
Greater Life Academy
Jun 2016 - Present (9 years 5 months)
Administrative Assistant
Rural Agriculture Development Authority
Jun 2015 - Present (10 years 5 months)
Concentrix
Dec 2022 - Apr 2024 (1 year 4 months)
Customer Service Representative
Concentrix
Teacher Assistant
Drew Central Elementary
Aug 2019 - Sep 2021 (2 years 1 month)
Administrative Assistant
University of Arkansas Cooperative Extension Service
Jun 2017 - May 2018 (11 months)
GadgetWorldNG
May 2023 - Dec 2023 (7 months)
Media Officer
Excellerate Business School
Oct 2021 - Oct 2022 (1 year)
Marketing Intern
Touchstone Brand Strategy Limited
Oct 2020 - Dec 2020 (2 months)
Rose Hill's Childrens Nursery
Jan 2018 - Present (7 years 10 months)
Sales Assistant
Smart Clothing
Aug 2017 - Present (8 years 3 months)
Volunteer Retail Assistant
Islamic Relief Shop
Oct 2016 - Present (9 years 1 month)
Commercial Diver
Pristine Waters
Jun 2019 - Aug 2019 (2 months)
Full Spectrum ABA
Sep 2024 - Jan 2025 (4 months)
Registered Behavior Technician
BASS ABA Therapy
Jan 2024 - Sep 2024 (8 months)
Office Coordinator/Dining Hall Aide
Camp Boggy Creek
May 2023 - Jan 2024 (8 months)
Seito Sushi
Aug 2022 - Present (3 years 3 months)
Station Chef
Carrabbas
Apr 2021 - Aug 2021 (4 months)
Mar 2020 - May 2022 (2 years 2 months)
UBMortgage Loan Processor
USAA Federal Savings Bank
Oct 2016 - Mar 2018 (1 year 5 months)
MUMember Service Representative
Memorial Credit Union
Mar 2013 - Apr 2015 (2 years 1 month)
JPMorgan Chase & Co.
Jan 2022 - Feb 2023 (1 year 1 month)
Lead Member, DE&I Committee
JPMorgan Chase & Co.
Aug 2021 - Feb 2023 (1 year 6 months)
Academic & Study Abroad Peer Advisor
McCombs School of Business
Jan 2017 - Dec 2020 (3 years 11 months)
Indicina Technologies Limited
May 2022 - Jan 2024 (1 year 8 months)
Finance & Operations Associate
Indicina Technologies Limited
May 2022 - Jan 2024 (1 year 8 months)
Finance & Reporting Analyst
Coronation
Jun 2021 - May 2022 (11 months)
