Open to opportunities

Arleen Palmer

@arleenpalmer

Message

Organized customer service professional with excellent communication skills.

United Kingdom

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated and organized professional with a strong background in customer service and data management. My experience spans various roles where I have consistently demonstrated my ability to handle sensitive information, maintain professionalism, and provide exceptional service under pressure. I pride myself on being an excellent listener and communicator, both written and verbally, which has allowed me to effectively address customer needs and resolve issues efficiently.

Throughout my career, I have successfully managed teams, trained staff, and handled high volumes of customer interactions. At Sweet Ideas, I co-owned a business where I served over 300 customers daily, receiving positive feedback for our service. My attention to detail and proficiency in tools like Excel, Dynamics 365, and SAP have been crucial in my roles, particularly in data input and management. I thrive in fast-paced environments and am always ready to adapt to new challenges.

Experience

Work history, roles, and key accomplishments

Co Owner

Sweet Ideas

Served over 300 customers daily, receiving positive feedback for service. Managed, trained, and developed staff, while also handling stock, cashing up, and banking. Resolved various queries from suppliers and customers.

Customer Service Inventory Management Problem Solving

Data Inputter

SCC

Transferred a high volume of data from paper format into Excel. Maintained attention to detail and achieved a typing speed of 35wpm with high accuracy.

Data Entry Excel Attention To Detail Typing Data Management

Customer Service Agent

Argos

Handled a high volume of calls and emails from customers regarding online furniture queries. Ordered missing or damaged parts to complete customer orders, maintaining professionalism even with unhappy customers.

Customer Service Conflict Resolution Order Processing

Customer Service Agent

ATS

Managed a high volume of calls from commercial and private customers experiencing breakdowns, providing reassurance and regular updates. Located local garages and tyre fitters to ensure job completion within 90 minutes, consistently meeting targets.

Customer Service Crisis Management Logistics Coordination system updates Problem Solving

Customer Service Agent

HSBC

Handled a high volume of inbound calls and emails, assisting customers with opening credit card accounts and resolving credit card queries. Forwarded unsuccessful applications to underwriters and informed customers of outcomes.

Customer Service Credit Applications Query Resolution Email Communication Data Entry