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Stephanie Iniguez

@stephanieiniguez

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Professional reservations specialist with strong customer service skills.

United States

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What I'm looking for

I am looking for a role that values customer service excellence and offers opportunities for growth in the travel industry.

I am a dedicated reservations specialist with a proven track record in managing bookings and ensuring seamless travel experiences. My strong organizational skills and ability to adapt to changing needs have consistently allowed me to deliver exceptional results. I pride myself on my communication skills, which enable me to handle high volumes of bookings while maintaining accuracy and professionalism under pressure.

Throughout my career, I have successfully managed multi-destination bookings and enhanced customer satisfaction in high-volume call centers. My experience includes advising clients on travel options, processing payments, and resolving complex issues efficiently. I have developed strong relationships with travel agents and corporate clients, leading to increased referral business and repeat bookings.

Experience

Work history, roles, and key accomplishments

Reservations Agent

Apple Leisure Group

Sep 2019 - Jan 2023 (3 years 4 months)

Managed multi-destination bookings, enhancing customer satisfaction in a high-volume call center. Advised on travel options, improving client experiences across Europe, Hawaii, Asia, and Dubai. Increased vacation package sales through strategic upselling of travel components.

Reservations Assistance Upselling Multitasking

Specialty Pharmacy Customer Representative

CVS Health

Sep 2018 - Jul 2019 (10 months)

Processed insurance enrollments for specialty medications, enhancing patient satisfaction. Assisted in resolving high-priority issues, improving call center efficiency. Provided compassionate support to patients with chronic conditions, facilitating seamless access to vital medications and therapies.

Insurance Enrollment Patient Support Communication

Warranty Liaison

Jared The Galleria of Jewelry

Oct 2016 - Jan 2017 (3 months)

Processed warranty claims and upgraded merchandise, enhancing customer satisfaction. Assisted in sales and repairs, thriving in a dynamic retail setting. Managed warranty claims, ensuring timely resolution and customer satisfaction.

Sales retail management Customer Satisfaction

Customer Service Representative

Comcast Communications

Mar 2002 - Jul 2003 (1 year 4 months)

Resolved customer complaints and retained clients using effective solutions. Exceeded sales targets by understanding customer needs and offering tailored solutions. Diagnosed technical issues through troubleshooting to enhance customer satisfaction.

Sales Technical Troubleshooting Communication

Customer Service Representative

AON Pension Consultants

May 2001 - Nov 2002 (1 year 6 months)

Guided employees on pension plans in a high-volume call center, enhancing understanding and satisfaction. Processed pension requests efficiently via phone and clerical methods, ensuring timely service. Assisted supervisors with case escalations, improving resolution times and team collaboration.

Pension Plan Guidance Multitasking Communication

Education

Degrees, certifications, and relevant coursework

Penn Foster Career School

Diploma, Travel And Tourism

Currently enrolled in the Travel and Tourism Diploma program, with an expected completion in September 2025. Focusing on developing skills essential for the travel industry.