Mbali Gl

I am an experienced and empathetic Customer Service Consultant with over 4 years of experience, including 3 years in remote customer support roles. My journey has equipped me with the skills to handle inquiries through phone, email, and live chat, always with a focus on delivering outstanding service and resolving issues efficiently. I pride myself on being reliable and self-motivated, thriving in remote environments where I can engage with customers effectively.

In my recent role as a Customer Experience Representative at TravelHelp24, I assisted customers with booking issues, cancellations, and refunds, utilizing tools like Zendesk and Google Meet. My previous experiences at BentoAssist and ShopHero further honed my skills in providing exceptional support and managing client relationships. I am now seeking a full-time remote call center position where I can continue to support and engage customers, leveraging my expertise in remote communication tools and CRM software.