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Alessandro Grigoli

@alessandrogrigoli

Customer-focused aviation and customer service professional with strong leadership and safety expertise.

Germany
Message

What I'm looking for

I am seeking a role in aviation or customer operations that values safety, training leadership, and exceptional passenger service with opportunities to lead and improve processes.

I am an aviation and customer service professional with experience as a flight attendant, supervisor/flight lead, and customer service representative across commercial airlines and ground operations. I prioritize safety, regulatory compliance, and delivering high-end customer experiences under pressure.

Throughout my career I have coordinated teams, provided and ensured training, handled denied boarding and re-accommodation, and managed operational paperwork and communications to support on-time operations. I have repeatedly demonstrated the ability to de-escalate difficult situations and resolve customer issues with professionalism.

I bring multilingual communication skills, a strong work ethic, and proven punctuality to roles that require leadership, customer focus, and operational accuracy. I seek opportunities where safety, service excellence, and team collaboration are valued.

Experience

Work history, roles, and key accomplishments

TG

Appointment Scheduler

The Lee Group

Oct 2015 - Apr 2016 (6 months)

Managed high-volume delivery appointments, coordinated with load planners and carriers, tracked trucks, and rescheduled multi-stop deliveries to optimize logistics.

FI

Customer Service Representative

Faneuil Inc.

Jul 2014 - Oct 2015 (1 year 3 months)

Managed large inbound call volumes, followed call-center protocols to resolve billing and service issues, de-escalated dissatisfied customers, and provided one-call resolutions.

Education

Degrees, certifications, and relevant coursework

KS

Kecoughtan High School

High School Diploma, General Education

Graduated with a High School Diploma in June 2014 from Kecoughtan High School.

Tech stack

Software and tools used professionally

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Alessandro Grigoli - Customer Service Representative - Signature Aviation | Himalayas