Looking for a job

Alessandro Grigoli

@alessandrogrigoli

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Customer-focused aviation and customer service professional with strong leadership and safety expertise.

Germany

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What I'm looking for

I am seeking a role in aviation or customer operations that values safety, training leadership, and exceptional passenger service with opportunities to lead and improve processes.

I am an aviation and customer service professional with experience as a flight attendant, supervisor/flight lead, and customer service representative across commercial airlines and ground operations. I prioritize safety, regulatory compliance, and delivering high-end customer experiences under pressure.

Throughout my career I have coordinated teams, provided and ensured training, handled denied boarding and re-accommodation, and managed operational paperwork and communications to support on-time operations. I have repeatedly demonstrated the ability to de-escalate difficult situations and resolve customer issues with professionalism.

I bring multilingual communication skills, a strong work ethic, and proven punctuality to roles that require leadership, customer focus, and operational accuracy. I seek opportunities where safety, service excellence, and team collaboration are valued.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Signature Aviation

Feb 2024 - Aug 2024 (6 months)

Processed customer purchases and fuel transactions while communicating clearly across telephone, radio, and in-person channels to maintain safety and high-end customer service standards.

Customer Service Communication Safety Procedures Time Management Driving

Flight Attendant

Allegiant Airlines

Mar 2019 - Feb 2024 (4 years 11 months)

Performed pre-flight safety and security checks, managed in-flight service and sales, and responded to medical and safety emergencies to maximize passenger and crew safety.

Passenger Service Emergency Response Alcohol Service In Flight Safety

Supervisor / Flight Lead

Winner Aviation

Apr 2016 - Mar 2019 (2 years 11 months)

Coordinated and directed customer service agent activities, managed training and discipline, and handled denied boardings and passenger re-accommodations including vouchers.

Team Leadership Passenger Re Accommodation Customer Service Scheduling Incident Management

Appointment Scheduler

The Lee Group

Oct 2015 - Apr 2016 (6 months)

Managed high-volume delivery appointments, coordinated with load planners and carriers, tracked trucks, and rescheduled multi-stop deliveries to optimize logistics.

Scheduling Carrier Coordination Logistics

Customer Service Representative

Faneuil Inc.

Jul 2014 - Oct 2015 (1 year 3 months)

Managed large inbound call volumes, followed call-center protocols to resolve billing and service issues, de-escalated dissatisfied customers, and provided one-call resolutions.

Call Center Support Emergency Dispatch Input Customer Relations