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FAAccomplished Project and Account Management Professional in Health Information Systems.
Experience
Software Account Manager
Field Technology Development Partners
May 2021 - Present (4 years 6 months)
Senior Supporting Officer
Field Technology Development Partners
Mar 2020 - May 2021 (1 year 2 months)
Product Quality Coordinator
Field Technology Development Partners
May 2019 - Mar 2020 (10 months)
Health Program Associate
Field Technology Development Partners
Jan 2018 - May 2019 (1 year 4 months)
Results-driven IT professional with expertise in network engineering.
Experience
Senior Network and System Engineer
PAY.UK
Jun 2022 - Present (3 years 5 months)
Senior System Engineer
Autovista
Feb 2020 - May 2022 (2 years 3 months)
IT Manager
Infomil
Sep 2017 - Sep 2018 (1 year)
HPEmpathetic Customer Service Specialist with a focus on retention.
Experience
Teacher Assistant
Unknown
Jun 2025 - Present (5 months)
Intermediate Technical Support Agent
Concentrix
Feb 2024 - Apr 2025 (1 year 2 months)
Intermediate Technical Support Agent
I am a certified Microsoft 365 specialist delivering efficient IT administration and customer-focused support.
Experience
UPM365 Commercial English (Freelancer)
Upwork
Jul 2023 - Jan 2025 (1 year 6 months)
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I am a customer service professional skilled in problem-solving, retention, and training.
Experience
SPInternet Technical Support Rep
Spectrum
Oct 2021 - Nov 2022 (1 year 1 month)
DGKeyholder Manager
Dollar General
Aug 2018 - May 2021 (2 years 9 months)
RVI am a front-end React developer and I provide several services not only in my field but also others
Experience
JSSupport Department
Jelve Studio
Apr 2019 - Mar 2022 (2 years 11 months)
Cryptocurrency Trader
Freelancing
Jan 2020 - Jan 2022 (2 years)
Mechanical and Marine Engineer focused on maintenance, reliability, and operational efficiency.
Experience
Engine Cadet
Sea & Shore Services
Jan 2023 - Jan 2024 (1 year)
Mechanical Technician
Devakpe Motors
Sep 2016 - Jun 2019 (2 years 9 months)
Customer-focused sales and robotics professional bridging technical and people skills.
Experience
Shift Supervisor
Burger Stop
Brand Ambassador / Sales Assistant
Redline Promotions
Quality Control Intern
PAC Kamra
EBSenior Business Analyst with expertise in optimizing systems and processes.
Experience
Software Engineer & Application Support Analyst
Gusto
Jul 2021 - Sep 2023 (2 years 2 months)
Frontend Developer & Technical Analyst
Ardius (Acquired by Gusto)
Aug 2020 - Jul 2021 (11 months)
RF Drive Test Engineer - Contract
Peachtree Teleworld Corp.
Highly skilled IT professional with over 10 years of experience.
Experience
System Support Analyst
PSEG Long Island
Jan 2019 - Present (6 years 10 months)
Deskside Support Engineer
Wolters Kluwer
Nov 2016 - Present (9 years)
Help Desk Engineer
Motivated computer science student delivering IT support, graphic design, and digital project solutions remotely.
Experience
UPGraphic Designer & IT Support
University of the People
Highly motivated IT professional with extensive customer and technical experience.
Experience
Managed Services Engineer
Outsourced Quality Assured Services, Inc.
Dec 2023 - Present (1 year 11 months)
IT Helpdesk Associate Tier 1
Sykes Asia Inc
Dec 2014 - Dec 2023 (9 years)
Team Leader
Infocom Technologies
I am a customer service professional delivering technical support and exceptional client satisfaction.
Experience
Clinic Administrator
Neighbourly Pharmacy
Jun 2024 - Present (1 year 5 months)
Customer Service Representative
Emergency Response Services
Dec 2020 - Jun 2024 (3 years 6 months)
Client Service Representative
CUExperienced Consulting Director specializing in SaaS and ERP solutions.
Experience
BPConsulting Director
Bizzman Web Pvt.Ltd
Jan 2023 - Present (2 years 10 months)
Business Analyst
BISCAT Housing & Catering Services LLC
Apr 2016 - Dec 2022 (6 years 8 months)
Education strategist blending software engineering and learner-centered design.
Experience
MSTeam Lead, Software Development Program
Moringa School
Mar 2022 - Present (3 years 8 months)
Chief Examiner & Product Manager
DirectEd Development
Feb 2023 - Mar 2024 (1 year 1 month)
MS
DRExperienced Data Analyst with expertise in health informatics and data-driven insights.
Experience
Information Management Capacity Building Officer
iMMAP Ethiopia
Dec 2022 - Oct 2024 (1 year 10 months)
Deputy Deployment Team Lead and Training Officer
ICAP
Feb 2018 - Nov 2022 (4 years 9 months)
Senior Health Informatics Officer
Tulane International Ethiopia
Sep 2009 - Mar 2017 (7 years 6 months)
Experienced industrial pharmacist specializing in formulation and process development.
Experience
Research and Development Officer
Deurali Janata Pharmaceuticals Pvt. Ltd
Jan 2024 - Jan 2025 (1 year)
Research and Development Officer
Asian Pharmaceuticals Pvt. Ltd
Jan 2021 - Jan 2024 (3 years)
Production Officer
IT Support Analyst skilled in troubleshooting, network maintenance, and customer-focused technical support.
Experience
IT Support Technician
Teltra Solutions
Aug 2019 - Jun 2025 (5 years 10 months)
ICT Technician
Kaskazi Beach Resort
Feb 2018 - Sep 2018 (7 months)
ICT Clerk
IEBC
Jun 2017 - Oct 2017 (4 months)
Passionate electronic engineer and dedicated O Level teacher.
Experience
O Level Math & Computer Teacher
The MCH School
Sep 2024 - Present (1 year 2 months)
O Level Physics Teacher
I am an experienced technical support leader driving SaaS L3 support, automation, and customer satisfaction.
Experience
UNSoftware Engineer - L3 Lead
Uniphore
Oct 2021 - Jun 2025 (3 years 8 months)
Senior Software Engineer
Makonis Software Solutions
Mar 2021 - Oct 2021 (7 months)
IWMS Support Engineer
Jones Lang LaSalle
Feb 2020 - Jan 2021 (11 months)
Network Engineer
Altersave
Feb 2015 - Aug 2017 (2 years 6 months)
Teleperformance
Dec 2023 - Feb 2024 (2 months)
NFT Marketer
Startup RJ98 NFT Organization
Nov 2019 - Mar 2020 (4 months)
Frontend Web Developer
Upfront Inc.
Aug 2016 - Feb 2019 (2 years 6 months)
Metropolitan Jewish Hospital System
Oct 2013 - Present (12 years 1 month)
Desktop Technician
Bank of America
Apr 2013 - Present (12 years 7 months)
Technical Support Representative
Cablevision
Jul 2011 - Present (14 years 4 months)
Oct 2009 - Aug 2014 (4 years 10 months)
Technical Representative
Infocom Technologies
Aug 2007 - Oct 2009 (2 years 2 months)
Renewed Hope Dental Clinic
Jan 2019 - Oct 2020 (1 year 9 months)
Sales and Marketing Representative
City Light Retail Store
Feb 2010 - Dec 2018 (8 years 10 months)
Sales Coordinator
Al Sahwa Commercial Brokers LLC
Apr 2015 - Jan 2016 (9 months)
Technical Support Engineer
NIIT LTD
Sep 2012 - Feb 2015 (2 years 5 months)
Senior Technical Trainer
Moringa School
Aug 2021 - Mar 2022 (7 months)
Technical Trainer, Software Development
Moringa School
Oct 2018 - Aug 2021 (2 years 10 months)
Computer Science Instructor
CPU Business and Information Technology College
Oct 2004 - Aug 2009 (4 years 10 months)
Asian Pharmaceuticals Pvt. Ltd
Jan 2016 - Jan 2019 (3 years)
ICT Technician
Flamingo Beach Resort & Spa
Jun 2016 - Dec 2016 (6 months)
ICT Intern
Taita Taveta County Government
Jun 2015 - Sep 2015 (3 months)
Avicenna School
Aug 2024 - Present (1 year 3 months)
O Level Physics Teacher
Suffah Saviors School
Jan 2024 - Jun 2024 (5 months)
Senior Lead Science Teacher
StarLinks School System
Aug 2023 - Jan 2024 (5 months)
Secondary School Teacher
The MCH School
Aug 2022 - Jun 2023 (10 months)
Senior Technical Support Engineer
Fair Issac India Software Services
Oct 2015 - Apr 2019 (3 years 6 months)
Technical Engineer Specialist
Virtusa Consulting Services
Jan 2014 - Oct 2015 (1 year 9 months)
