Dominic Nayan
@dominicnayan
Application support specialist skilled in SAP GRC, troubleshooting, and improving user satisfaction.
PhilippinesWhat I'm looking for
I am an application support specialist with proven experience resolving technical issues, managing user accounts and permissions, and maintaining application performance across business units. I prioritize clear communication and thorough documentation to improve knowledge bases and reduce repeat incidents.
At Accenture I supported enterprise applications, mitigated risk through SAP GRC, created detailed documentation, and handled account lifecycle tasks while responding promptly to user requests. My hands-on background includes software installation, database administration (Oracle, MySQL), and programming experience in C, Java, and VB.
I bring customer-focused experience from retail and product advisory roles, technical support in audio/video environments, and a commitment to continuous improvement and security-conscious operations.
Experience
Work history, roles, and key accomplishments
ACProvided application support across business units, resolved software and access issues, managed user accounts and security via SAP GRC, and produced documentation and performance reports to improve user satisfaction and reduce incidents.
Product Advisor
Asus
Aug 2020 - Feb 2021 (6 months)
Advised customers on ASUS products, demonstrated features, provided technical support and training to new staff, and generated weekly sales reports to inform management.
Retail Sales Personnel
Gigahertz
Feb 2019 - May 2020 (1 year 3 months)
Handled customer inquiries and orders, managed inventory and supplies, and coordinated special orders to improve satisfaction and product availability.
Technical Support Staff
Hype Up Radio Entertainment
Jun 2018 - Dec 2018 (6 months)
Diagnosed software and hardware issues, performed preventive maintenance on workstations and servers, managed spare parts inventory, and handled sound engineering and multimedia editing tasks.
Education
Degrees, certifications, and relevant coursework
Technological Institute of the Philippines
Bachelor of Science in Information Technology, Information Technology
2013 - 2017
Completed a Bachelor of Science in Information Technology focusing on practical IT skills and application support.
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
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