ESElizabeth Sibambo
@elizabethsibambo
Proactive IT professional skilled in software development and customer support.
South AfricaWhat I'm looking for
As a proactive IT professional, I possess a strong foundation in software development and customer support, cultivated through my education at Tshwane University of Technology and hands-on experience in various roles. My journey began with a Software Developer Internship at Afrigis, where I collaborated with senior developers, honed my problem-solving skills, and contributed to significant projects. This experience laid the groundwork for my subsequent role at Krish Compusoft, where I developed applications, including an e-commerce platform and a logistics system, using technologies like C#, ASP.NET MVC, HTML, CSS, and JavaScript.
Currently, I serve as a Customer Support Agent at Africa on Cloud, where I monitor network outages and assist customers with technical issues. My ability to adapt quickly to new technologies and methodologies has been instrumental in my success in both team-oriented and self-directed environments. I am committed to contributing to organizational growth while advancing my professional career, and I am eager to leverage my skills in a challenging new role.
Experience
Work history, roles, and key accomplishments
Customer Support Agent
Africa on Cloud
Jun 2022 - Present (3 years)
As a Customer Support Agent, I monitor network outages for Fibre Network Owners and create proactive system tickets. I dispatch technicians for on-site tasks and assist customers with technical issues, ensuring seamless operations and effective communication with Internet Service Providers.
Software Developer Intern
Krish Compusoft
Jan 2021 - Mar 2022 (1 year 2 months)
During my internship at Krish Compusoft, I built applications including an e-commerce platform and a logistics system. I developed software using C#, ASP.NET MVC, HTML, CSS, and JavaScript, gaining hands-on experience in application lifecycle management.
Software Developer Intern
Afrigis
Sep 2018 - Sep 2019 (1 year)
At Afrigis, I collaborated with senior developers on various projects, utilizing problem-solving and debugging skills. I documented code and maintained project documentation while managing tasks to meet tight deadlines in a dynamic environment.
Education
Degrees, certifications, and relevant coursework
TTTshwane University of Technology
Bachelor of Technology, Information Technology
2015 - 2018
Studied key modules including Computing Fundamentals, Computing Systems, Development Software, Information Systems, Internet Programming, Technical Programming, Graphical User Interface, and Web Management.
High School
Matric Certificate, General Education
2006 - 2010
Completed Matric Certificate with subjects including Mathematics, Physical Science, Life Science, English, IsiNdebele, Tourism, and Life Orientation.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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