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Versatile IT professional with 20+ years of experience in support.
Experience
Administrator/Help Desk Technician
Chartwell Law LLP
May 2023 - Present (2 years 6 months)
Wireless Communication Administrator/Service Desk Technician
Hodgson Russ LLP
Jul 2008 - Present (17 years 4 months)
ERP Project Manager / Client Services Specialist
Automated Computer Solutions
Jun 2005 - Present (20 years 5 months)
Operation Manager
Empire Liquidators
Jan 2002 - Present (23 years 10 months)
Senior Mechanical Engineer with expertise in MEP systems design.
Experience
Senior Mechanical Engineer
APS Tanzania Limited
Dec 2022 - Present (2 years 11 months)
Mechanical Engineer
APS Lanka (Pvt) Ltd.
Dec 2017 - Dec 2022 (5 years)
Site Engineer
BME Services (Pvt) Ltd.
Mar 2017 - Nov 2019 (2 years 8 months)
Results-driven Techno-Functional Support Lead Consultant with 11+ years experience.
Experience
Lead Consultant
Fintark Ltd
Feb 2023 - Present (2 years 9 months)
Support Manager
LabCorp Drug Development
Dec 2019 - Present (5 years 11 months)
Technical Lead – Operations
Versatile operations leader with over 10 years of experience.
Experience
VP of Operations – Europe
Rho
Jul 2024 - Present (1 year 4 months)
Interim Global Head of People
Rho
Aug 2024 - Apr 2025 (8 months)
General Manager – Europe (Serbia & Poland)
Rho
May 2022 - Jul 2024 (2 years 2 months)
I am an experienced embedded software engineer and technical lead specializing in STM32, C/C++, and validation.
Experience
Project Manager – Software Testing
Halamint
Jan 2024 - Present (1 year 10 months)
Product Owner
Block Plus Plus
Apr 2023 - Jan 2024 (9 months)
Product Owner | Software Engineer
STMicroelectronics
Nov 2018 - Mar 2023 (4 years 4 months)
Organized tech-oriented professional transitioning into customer support.
Experience
Personal Assistant
CypherDevs Technologies
Jan 2025 - Present (10 months)
Proactive customer support specialist with 3+ years of experience.
Experience
Customer Support Adviser
Digital Bananas
Jan 2022 - Feb 2025 (3 years 1 month)
Customer Service Representative
Verisure Alarm
Feb 2021 - Dec 2021 (10 months)
Administrative Assistant
Earthwell Groups
Nov 2016 - Dec 2020 (4 years 1 month)
180k-200k USD
Technical Product & Program Management Leader
Experience
VP of Technical Product Management
Bonterra
Jan 2015 - Dec 2022 (7 years 11 months)
VP of Customer Success
CyberGrants
Jan 2007 - Jan 2015 (8 years)
Results-oriented IT professional with 10+ years of experience.
Experience
ICT Consultant
Elike Trade Mart
May 2018 - Present (7 years 6 months)
ICT Network Technician
Darnov Technology
Aug 2020 - Dec 2023 (3 years 4 months)
ICT System Administrator
Recent IT graduate skilled in GeM workflows, customer service, and technical support.
Experience
Supervisor
Union Foods LLP
May 2023 - Apr 2025 (1 year 11 months)
Technical Team Member
Council of Scientific & Industrial Research
Sep 2021 - Aug 2022 (11 months)
Experienced Product Manager and Business Analyst with technical expertise.
Experience
Principal Technical Consultant
General Analytics
Jun 2021 - Present (4 years 5 months)
Business Analyst
Valethi Technologies
Nov 2019 - Jun 2021 (1 year 7 months)
Business Analyst
Dedicated Customer Support Specialist with 5+ years in technical environments.
Experience
Customer Support Specialist
Goodlord
Mar 2021 - Present (4 years 8 months)
Technical Service Advisor
Wipro
Sep 2020 - Present (5 years 2 months)
Technical Service Advisor
Project Controls Engineer specializing in scheduling, reporting and training for technical programs.
Experience
Project Controls Engineer
PM Tec, Inc.
Jan 2019 - Dec 2024 (5 years 11 months)
Project Controls Engineer
PM Tec, Inc.
Jan 2014 - Jan 2016 (2 years)
Project Controls Engineer
Sandia Staffing Alliance, LLC
Jan 2011 - Jan 2013 (2 years)
Senior ICT infrastructure, network, and security specialist.
Experience
Technical Team Lead
XC360 EA Ltd
Jan 2021 - Jul 2024 (3 years 6 months)
Network & Systems Support Engineer
XC360 EA Ltd
Jun 2017 - Jan 2021 (3 years 7 months)
IT Network & Support Assistant
RefugePoint International
Aug 2014 - Feb 2015 (6 months)
Experienced technical writer with a passion for documentation excellence.
Experience
Analyst-Technical Writer
Scan-IT
Jan 2023 - Feb 2025 (2 years 1 month)
Sr. Executive-Technical Writer
Kairos Technologies
Jul 2022 - Dec 2022 (5 months)
P1-Business Analyst
DXC Technologies
Jun 2015 - Aug 2020 (5 years 2 months)
Entertainment Technical Manager with 8+ years delivering theatrical lighting, AV, and broadcast excellence.
Experience
Entertainment Technical Manager
Carnival Cruise Line
Jun 2019 - Present (6 years 5 months)
Assistant Stage Manager
Pullmantur Cruceros
Dec 2016 - Mar 2019 (2 years 3 months)
1k-1k USD
IT Support Engineer with 3+ years of experience in infrastructure management.
Experience
IT Support Specialist
Reliance Weaving Mill (Fatima Group)
May 2022 - Present (3 years 6 months)
Machine Technician and Junior Developer with technical undergraduate education
Experience
Machine Technician - Junior Developer
MyTek Aş
Jun 2022 - Aug 2023 (1 year 2 months)
Machine Technician
Norm Civata
Apr 2021 - Sep 2022 (1 year 5 months)
Experienced leader in software development and strategic delivery.
Experience
Principal Application Engineer
Oracle
Nov 2015 - Nov 2021 (6 years)
Senior Software Developer
Cotiviti
Sep 2012 - Nov 2015 (3 years 2 months)
Senior System Analyst
Prithvi Information Solutions
Mar 2011 - Sep 2012 (1 year 6 months)
IT executive specializing in technology operations and systems security.
Experience
IT Support
Guinness Nigeria
May 2024 - Present (1 year 6 months)
Security Consultant Intern
Sarabel Logistics & Security Services Limited
Nov 2023 - May 2024 (6 months)
Technical Support Officer
Hoop Telecoms
May 2022 - Oct 2022 (5 months)
Trainee Mechanical & Manufacturing Engineer
Ansell Lanka (PVT) LTD
Jan 2016 - Apr 2016 (3 months)
Subex Limited
Feb 2015 - Present (10 years 9 months)
Associate Software Engineer
Virtusa Consulting Services Ltd
Sep 2013 - Present (12 years 2 months)
Head of People & Talent – Europe
Rho
Sep 2021 - May 2022 (8 months)
Recruitment Team Lead – Serbia
Grid Dynamics
Jul 2019 - Sep 2021 (2 years 2 months)
Software Engineer
Telnet
Sep 2017 - Sep 2018 (1 year)
Software Engineer Intern
Telnet
Feb 2017 - Sep 2017 (7 months)
Hess Corporation (Collabera)
Feb 2017 - Dec 2017 (10 months)
ATM Repair Technician
NCR Corporation (Shoening Technology)
Feb 2016 - Jan 2017 (11 months)
ICT Help Desk Administrator
JP Morgan (Collabera)
Feb 2013 - Jun 2016 (3 years 4 months)
Sarvang Infotech
Jul 2018 - Nov 2019 (1 year 4 months)
Independent Consultant
Digisys and Punjab National Bank
Sep 2015 - Jun 2018 (2 years 9 months)
Apple
Jun 2019 - Present (6 years 5 months)
Technical Service Advisor
RelateCare
Dec 2018 - Present (6 years 11 months)
Project Support Officer
Absa Bank
Mar 2014 - May 2014 (2 months)
Ground Operations
Air Mauritius
Nov 2014 - Jan 2016 (1 year 2 months)
Technical Lead
CURA Technologies
Oct 2009 - Mar 2011 (1 year 5 months)
Senior Software Developer
Value Momentum
Dec 2005 - Oct 2009 (3 years 10 months)