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Abayomi deleola

@abayomideleola

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Dedicated Technical Support Engineer

Nigeria

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What I'm looking for

Seeking a challenging role in technical support

I am a seasoned Technical Support Engineer with 6 years of experience in providing technical support for financial/banking applications, middleware systems, and APIs. I have a strong background in troubleshooting complex issues, managing deployments, and ensuring seamless system operations in high-pressure environments.

Throughout my career, I have developed excellent problem-solving abilities, excellent communication skills, and a strong focus on delivering high levels of customer satisfaction. I have worked with various technologies, including Linux, Ubuntu, AiX, SQL, RestAPI, and Zendesk, and have experience with cloud computing, networking, and IT support.

I am a certified professional in Micro Focus ALM/QC and have completed various training programs, including HCIA Transmission Certification from Huawei. I am committed to staying up-to-date with the latest technologies and trends in the industry and am passionate about delivering high-quality technical support to my clients.

Experience

Work history, roles, and key accomplishments

Current

Technical Support

Current

UnitedBankforAfrica

Dec 2021 - Present (3 years 6 months)

Technical Support Engineer providing support for financial/banking applications

Linux Ubuntu SQL Troubleshooting APIs

Technical Support

MicroFocus

Aug 2021 - Dec 2021 (4 months)

Technical Support Engineer providing support for Micro Focus ALM application

SQL Jira Salesforce CRM Linux Windows

Technical Support

City Towers Limited

Dec 2018 - Jul 2021 (2 years 7 months)

Technical Support Officer providing IT-related support

HTML Git

IT Support

Umar Ali Shinkafi Polytechnic

Jan 2018 - Aug 2018 (7 months)

IT Support Assistant providing technical support

Azure Access Salesforce CRM PostgreSQL

IT Intern

Live Chat Radio Lagos / Eko FM

Aug 2015 - Sep 2015 (1 month)

IT Intern providing first-line assistance to users

SSL SSH API Management O365

Education

Degrees, certifications, and relevant coursework

Micro Focus

Certification, Application Lifecycle Management

2022 - 2024

Completed ALM/QC Certified Professional training, gaining expertise in application lifecycle management and quality control processes.

Huawei

Certification, Transmission Technology

2021 - 2024

Achieved HCIA Transmission certification, focusing on transmission technologies and network optimization.

University of Ilorin

Bachelor of Science, Telecommunication Science

2013 - 2017

Studied Telecommunication Science, focusing on the principles and technologies of telecommunications, including network design, transmission systems, and communication protocols.