Amine CHIKHI
@aminechikhi
Detail-oriented bilingual technical support specialist with strong customer-focus.
AlgeriaWhat I'm looking for
I am a bilingual (French/English) technical support specialist with experience delivering remote customer and technical assistance for online platforms, maintaining high customer satisfaction and fast resolution rates. I consistently troubleshoot account, login, payment, and usability issues and report recurring bugs to support product improvement.
As a remote freelancer, I have used tools such as Zendesk, Freshdesk, Trello, LiveChat and Google Workspace to manage tickets, track issues, and coordinate with QA and product teams. I sustained a 95% first-contact resolution rate in one role and maintained over 90% customer satisfaction in another.
I also bring community-moderation experience on Discord and Twitch, organizing events and resolving conflicts in real time, and I am comfortable working autonomously on AI-related and e-commerce projects while communicating professionally in French and English.
Experience
Work history, roles, and key accomplishments
Technical Support Specialist
Freelancer
Jan 2024 - Present (1 year 8 months)
Delivered customer and technical support for an online software platform via email, chat, and ticket systems, achieving a 95% first-contact resolution rate and reporting recurring bugs to QA to improve product quality.
Freelance Customer Support
Freelancer
Jan 2022 - Jan 2024 (2 years)
Provided technical assistance via email and live chat for an international e-commerce platform, handled account issues and ticket follow-ups, and maintained a >90% customer satisfaction rating.
Community Moderator
Volunteer Moderator
Jan 2020 - Jan 2022 (2 years)
Managed English and French gaming communities on Discord and Twitch, organized events and tournaments, moderated chats, and resolved user conflicts in real time.
Education
Degrees, certifications, and relevant coursework
University of Tizi Ouzou
Master's Degree, French Literature
2019 - 2021
Completed a Master's degree in French Literature with coursework and research focused on French language and literature from 2019 to 2021.
University of Tizi Ouzou
Licence Degree, French Language
2016 - 2019
Completed a Licence (Bachelor equivalent) degree in French Language with studies in French linguistics and communication from 2016 to 2019.
Availability
Location
AlgeriaAuthorized to work in
Job categories
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