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kirty Sharma

@kirtysharma

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Technical Business Analyst specializing in Azure, Microsoft 365, SQL, and German stakeholder delivery.

India

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What I'm looking for

I seek roles where I can lead end-to-end requirements, drive cloud and ITSM improvements, work in Agile teams, and collaborate with German-speaking stakeholders to deliver measurable operational value.

I am a results-driven Technical Business Analyst with 9 years of core IT experience focused on requirements analysis, process optimization, and functional documentation for German-speaking stakeholders. I combine hands-on technical expertise across Azure, Microsoft 365, SQL, Power BI and ITSM tools with strong multilingual communication (German, English, Hindi).

I have led end-to-end SDLC activities in both Agile and Waterfall environments, authored BRD/FRD/SRS, created UML diagrams and prototypes, and supported UAT and release activities. I have implemented automated workflows, supported SQL and Power BI dashboarding, and improved ticket management and SLA performance through process and tooling enhancements.

I hold certifications including Azure AZ-900 and Microsoft 365, and an IIBA-endorsed IT-Business Analyst program. I am committed to delivering scalable, efficient, value-driven business solutions and to bridging technical and business teams for measurable operational improvements.

Experience

Work history, roles, and key accomplishments

Current

Technical Business Analyst

Current

Accenture

Jan 2021 - Present (5 years)

Led requirements gathering, process analysis, and SDLC coordination for an end-to-end IT ticket management system supporting German-speaking stakeholders, delivering automated workflows and Power BI dashboards that improved resolution time and IT service performance.

Business Analysis Azure SQL Power BI Jira ServiceNow UML Stakeholder Management

Network Engineer - German

Ericsson India

Jan 2019 - Oct 2021 (2 years 9 months)

Contributed to the OPS CONNECT operations management platform using Waterfall methodology, producing BRD/FRD/SRS, UML diagrams, RTM and supporting UAT, incident RCA and KPI reporting to improve process efficiency and operational visibility.

Requirements Gathering UML UAT ITSM KPIs

Senior German Language Analyst

Vaco–Binary Semantics

Jan 2017 - Jan 2019 (2 years)

Led vendor performance monitoring, internal reporting and data audits to ensure data integrity and compliance, and supported German localization, quality assurance and documentation improvements for vendor operations.