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Togzhan Yerzhanova

@togzhanyerzhanova

IT professional with moderation and technical support experience, skilled in SQL, Linux, Jira, and user-focused problem solving.

Lithuania
Message

What I'm looking for

I seek a role where I can apply technical support and moderation expertise within a collaborative, safety-focused team, with opportunities to grow in systems administration and trust & safety.

I am an IT professional with hands-on experience in content moderation and technical support, combining strong technical troubleshooting skills with a user-centered approach. I have administered MySQL databases, maintained Linux and Windows servers, used Jira for incident tracking, and built reports with JasperReports while ensuring service continuity and performance optimization.

I have moderated user-generated content according to platform policies, collaborated with Trust & Safety and Customer Support teams to reduce risk, and adapted quickly to changing workflows. I bring attention to detail, critical thinking, and a collaborative mindset to deliver reliable technical support and policy-driven moderation.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

KU

Kazakh National Agrarian Research University

Master's degree, Information Technology

2021 - 2023

Completed a Master's degree in Information Technology focusing on advanced IT topics and research-based projects.

KU

Kazakh National Agrarian Research University

Bachelor's degree, Information Technology

2016 - 2020

Completed a Bachelor's degree in Information Technology with coursework and practical training in IT principles and systems.

Tech stack

Software and tools used professionally

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Togzhan Yerzhanova - Content Moderation Associate - Teleperformance | Himalayas