Open to opportunities

Togzhan Yerzhanova

@togzhanyerzhanova

IT professional with moderation and technical support experience, skilled in SQL, Linux, Jira, and user-focused problem solving.

Lithuania

Message

What I'm looking for

I seek a role where I can apply technical support and moderation expertise within a collaborative, safety-focused team, with opportunities to grow in systems administration and trust & safety.

I am an IT professional with hands-on experience in content moderation and technical support, combining strong technical troubleshooting skills with a user-centered approach. I have administered MySQL databases, maintained Linux and Windows servers, used Jira for incident tracking, and built reports with JasperReports while ensuring service continuity and performance optimization.

I have moderated user-generated content according to platform policies, collaborated with Trust & Safety and Customer Support teams to reduce risk, and adapted quickly to changing workflows. I bring attention to detail, critical thinking, and a collaborative mindset to deliver reliable technical support and policy-driven moderation.

Experience

Work history, roles, and key accomplishments

Content Moderation Associate

Teleperformance

Jan 2024 - Sep 2025 (1 year 8 months)

Moderated user-generated content per platform policies, assessed complaints and made decisions to mitigate risks, and collaborated with Trust & Safety and Customer Support to maintain quality and adapt workflows.

Content Moderation Trust & Safety Cross Functional Collaboration Quality Assurance

Technical Support Specialist

Platonus

Apr 2021 - Jan 2024 (2 years 9 months)

Administered MySQL databases and Linux/Windows servers, performed maintenance, recovery and performance optimization, and provided technical user support using Jira and JasperReports.