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CLI am a customer service professional specializing in pharmacy benefits.
Experience
CHAnalyst, Operations
CVS Health
Nov 2015 - Present (10 years)
Member Service Representative
Aetna Better Health of Louisiana
Jan 2015 - Jul 2015 (6 months)
Customer Service Representative
CVS Caremark
Aug 2011 - Oct 2014 (3 years 2 months)
Tier 3 Technician
Pocket Communications
Feb 2007 - Feb 2011 (4 years)
Customer Service Representative
Mission Security-Patrol Agency
Nov 2005 - Feb 2007 (1 year 3 months)
BHExperienced customer service representative with 8 years in client-facing roles.
Experience
Radiology Scheduler
Henry Ford Health
Feb 2025 - Present (9 months)
Member Services Rep
BCBS Massachusetts
Nov 2024 - Present (1 year)
Reliable bilingual customer service professional with 4+ years experience.
Experience
Member Experience Specialist
ModivCare
Jan 2021 - Present (4 years 10 months)
Customer Service Representative Agent
LogistiCare
Feb 2019 - Present (6 years 9 months)
Cashier
VKMotivated and adaptable team player
Experience
Manager and Waiter
Phone Restaurant Portic
May 2023 - Oct 2023 (5 months)
Qualified Crew Member
McDonald's
Jan 2018 - Jan 2023 (5 years)
Au Pair
Host Family
Oct 2017 - Jan 2018 (3 months)
Dynamic service leader with expertise in client relations and operations.
Experience
Servicing Specialist I
Truist Financial
Jul 2022 - Jan 2025 (2 years 6 months)
Operations Support / Janitor
WFF Facility Services
Dec 2018 - Jun 2022 (3 years 6 months)
Customer Service Representative
Faneuil Inc.
Jul 2018 - Mar 2020 (1 year 8 months)
SUMotivated college student with strong work ethic and adaptability.
Experience
Landscaper
Treasure Coast Best
May 2023 - Present (2 years 6 months)
LRI am a customer service specialist focused on efficient problem-solving and support.
Experience
Customer Service Representative
BJC HealthCare
Jul 2024 - Aug 2025 (1 year 1 month)
Visa and Passport Specialist
CIBT Visas, Inc.
Jun 2022 - Jan 2024 (1 year 7 months)
Member Service Representative
Anthem, Inc.
Aug 2021 - Nov 2021 (3 months)
Experienced customer support leader with a decade in service management.
Experience
Member Support
Teladoc Health
Sep 2023 - Present (2 years 2 months)
Manager
ADU Salon & Stores
Nov 2021 - Jun 2023 (1 year 7 months)
Customer Service Representative
Global Response
Jul 2017 - Sep 2021 (4 years 2 months)
Detail-oriented universal banker with strong customer service skills.
Experience
Universal Banker
Atlantic Union Bank
Nov 2023 - Present (2 years)
Member Service Representative
Member One FCU
Oct 2023 - Nov 2023 (1 month)
Server/Cashier
Franks Pizza & Subs
RADedicated customer service professional with strong problem-solving skills.
Experience
Inside Sales Seasonal
Concentrix
Aug 2024 - Present (1 year 3 months)
Tier I Hydrow Member Services Agent and Subject Matter Expert
Everise and Hydrow
Aug 2021 - Jun 2024 (2 years 10 months)
Instacart Shopper
Friendly team member with experience in customer service and food service.
Experience
Crew Member
Taco Bell
Oct 2022 - May 2023 (7 months)
Cashier / Customer Service
Dollar Tree
Oct 2022 - Dec 2022 (2 months)
Cashier / Sales Associate
Dollar General
May 2022 - Sep 2022 (4 months)
ISRecent accounting graduate eager to enhance skills and contribute.
Experience
Customer Service Assistant
Top Juice
Apr 2023 - Present (2 years 7 months)
Team Member
Woolworths
Oct 2019 - Present (6 years 1 month)
Experienced compliance and member services professional with hospitality and banking expertise.
Experience
Compliance Administrator
StellerVista Credit Union
Feb 2025 - Present (9 months)
Member Service Representative
StellerVista Credit Union
Jan 2024 - Feb 2025 (1 year 1 month)
Retail Banking Officer
EEDedicated customer service representative with extensive experience in benefits assistance.
Experience
Telephone Service Representative
Social Security Administration
Aug 2014 - Present (11 years 3 months)
Customer Delivery Coordinator
Office Max
Sep 2007 - Mar 2013 (5 years 6 months)
Experienced customer service professional with expertise in healthcare administration.
Experience
Remote Patient Care Data Entry Specialist
Foundever (formerly Sykes / Sitel)
Sep 2021 - Present (4 years 2 months)
Remote Customer Experience Associate
Broad Path
May 2021 - Aug 2021 (3 months)
Remote Customer Experience Associate
Ttec
Jan 2020 - Feb 2021 (1 year 1 month)
Dedicated crew member with exceptional customer service skills.
Experience
Crew Member
Peña’s Texas Cafe
Aug 2019 - Present (6 years 3 months)
DO
Nigeria1k-3k USD
Experienced professional in client relationship management and service delivery.
Experience
Programs and Membership Officer
Africa Economic Forum
Jan 2025 - Present (10 months)
I am a customer-focused restaurant team member delivering reliable service, teamwork, and problem-solving.
Experience
Team Member
KFC Restaurant
Jan 2024 - Present (1 year 10 months)
Milk Society Incharge
Milk Society
Jul 2015 - Jan 2024 (8 years 6 months)
Motivated case manager with 15+ years of experience.
Experience
LTSS Service Coordinator
Simply Healthcare
Apr 2024 - Present (1 year 7 months)
Crisis Specialist
Centerstone
Feb 2024 - Present (1 year 9 months)
Adult Behavioral Health Case Manager
Dedicated appointment scheduler with strong customer service skills.
Experience
Appointment Scheduler
OBGYN Partners of Augusta
Jun 2024 - Present (1 year 5 months)
Appointment Scheduler
Signify Health
Jun 2022 - Present (3 years 5 months)
Collections Representative
UnitedHealth Care
Aug 2022 - Present (3 years 3 months)
Scheduling Assistant
Neuro-Pain Consultants
Jul 2021 - Present (4 years 4 months)
Radiology Scheduler
Henry Ford Health System
Jan 2018 - Present (7 years 10 months)
Little Caesars Pizza
Aug 2017 - Present (8 years 3 months)
Cashier
Wendy's Restaurant
Sep 2015 - Present (10 years 2 months)
Crew Member
Vitezis
Jan 2015 - May 2016 (1 year 4 months)
Crew Member
Pizza a pezzi
Sep 2014 - Jan 2015 (4 months)
Customer Service Representative
Conduent
Sep 2020 - Aug 2021 (11 months)
Customer Service Representative
Express Scripts
Dec 2018 - Mar 2020 (1 year 3 months)
Jun 2019 - Oct 2023 (4 years 4 months)
Customer Service Cashier
Walmart
Nov 2019 - Oct 2020 (11 months)
Instacart
Mar 2020 - Aug 2021 (1 year 5 months)
Tier 3 Customer Service Agent
Expedia
Aug 2019 - Mar 2020 (7 months)
Administrative Assistant
Keller Williams
Oct 2018 - Jun 2019 (8 months)
Doha Bank
Jul 2022 - Oct 2023 (1 year 3 months)
Operations Engagement Lead
Air Asia
Feb 2014 - Jun 2019 (5 years 4 months)
Senior Cabin Attendant
Indigo
Sep 2012 - Jan 2014 (1 year 4 months)
Member Services Specialist
Independence Blue Cross Family of Companies
Jan 1990 - Jul 2006 (16 years 6 months)
Contact Representative
Internal Revenue Service
Dec 2006 - Present (18 years 11 months)
Registrar/Administrative Support
First Health of the Carolinas
Sep 2016 - Nov 2017 (1 year 2 months)
Administrative Support/Registrar
Atlantic General Hospital Berlin
Jul 2005 - May 2012 (6 years 10 months)
Customer Support Associate
Clipboard Health
Jun 2024 - Present (1 year 5 months)
Patient Service Specialist / Laboratory Assistant
Ferepod Hospital
Jan 2020 - Jun 2022 (2 years 5 months)
Programme Manager
La Grace Sickle-cell Foundation
Feb 2018 - Jun 2022 (4 years 4 months)
BayCare
Apr 2022 - Nov 2023 (1 year 7 months)
Long Term Medicaid Case Manager
Florida Community Care/Independent Living Services
Oct 2019 - Apr 2022 (2 years 6 months)
Hedis Canvassing Team Member
Arrow Strategies/Humana
Apr 2019 - Aug 2019 (4 months)
Engagement Specialist
Carenet Healthcare
May 2022 - Present (3 years 6 months)
Customer Service Representative
Alorica
Jun 2021 - Present (4 years 5 months)
