Open to opportunities

Brett Gable

@brettgable

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Customer service professional with experience in healthcare and finance.

United States

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What I'm looking for

I am looking for a role that allows me to lead teams and enhance client experiences in a supportive and dynamic environment.

I am a dedicated customer service professional with a strong background in healthcare and finance. My experience includes coordinating patient appointments and managing provider calendars at the University of Iowa Health Care, where I have improved clinic flow and patient access through effective use of the EPIC system. I pride myself on my ability to enhance patient care delivery by collaborating with clinical teams and participating in process improvement initiatives.

Previously, I served as a Shift Manager at Lucky Cat Coffee, where I supervised daily operations and ensured excellent customer service. My role involved training and coaching staff to maintain high standards in drink preparation and service. Additionally, my experience as a Member Service Representative at GreenState Credit Union allowed me to build strong customer relationships while assisting members with various financial products, fostering loyalty and satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Clinical Service Specialist

Current

University of Iowa Health Care

May 2023 - Present (2 years 2 months)

Coordinated patient appointment scheduling and managed provider calendars using the EPIC system, ensuring optimal clinic flow and patient access. Handled patient check-in and check-out, processed co-payments, confirmed pre-authorizations, and completed registration documentation.

Scheduling

Shift Manager

Lucky Cat Coffee

Dec 2021 - May 2023 (1 year 5 months)

Supervised daily operations during assigned shifts, ensuring smooth workflow, staff efficiency, and excellent customer service. Trained, coached, and supported baristas and front-of-house staff to maintain consistency in drink preparation and service standards.

Team Management Customer Service Staff Training Workflow Optimization Barista Training

Member Service Representative

GreenState Credit Union

Nov 2020 - Nov 2021 (1 year)

Provided exceptional service to members by processing personal and business transactions with accuracy and confidentiality, while building strong customer relationships. Assisted members with a wide range of financial products, including personal loans, mortgage payments, and CDs, fostering customer loyalty.

Customer Service Loan Processing Customer Relationship Management Confidentiality

Bartender/Server

The Horny Toad Bar and Grill

Sep 2014 - Apr 2020 (5 years 7 months)

Delivered exceptional customer service, fostering a welcoming atmosphere that encouraged repeat visits and enhanced customer loyalty. Managed drink orders and food service efficiently, ensuring guest satisfaction.

Customer Service Inventory Management

Education

Degrees, certifications, and relevant coursework

University of Northern Iowa

Bachelor of Arts, Communications

Completed a Bachelor of Arts in Communications, focusing on various aspects of communication theory and practice. Developed strong interpersonal and professional communication skills.