Mikael Enevoldsen

Perform construction tasks including carpentry, drywall, demolition, painting, and shingle/metal roofing to complete residential renovation projects on schedule and to quality standards.

Served as a call-center member advocate facilitating scheduling, benefits, eligibility, and care coordination while resolving member/provider inquiries and contributing to process and technology improvements.

Handled high-volume inbound member inquiries for a Medicare Advantage plan via phone and chat, monitored claims and physician services, and resolved billing and order issues.

Provided pharmacy benefits customer service including order processing, inbound/outbound calls and email support, account management, and billing inquiry resolution.

Managed inventory and supply chain tasks including cycle counts, discrepancy resolution, order processing, and reporting to ensure accurate stock levels and timely fulfillment.

Completed member services and Covered California training to verify eligibility, process PCP changes, manage appeals/grievances, and handle claims using QNXT while maintaining high QA scores.

Supported real estate operations through customer relations, buyer qualification, staging, social media marketing, and website design/maintenance to drive sales and listings.

Performed seasonal order consolidation, operated material handling equipment, and maintained warehouse data systems to meet fulfillment targets during peak season.

Led company operations, strategy, and cross-functional teams (IT, Marketing, Sales, Finance), drove performance metrics, supported fundraising, and managed partnerships and expansion activities.

Managed multiple stores and regional managers, overseeing staffing, scheduling, supply ordering and reporting to ensure operational consistency and performance across the district.

Served as a combat medic with clinical rotations in OB/GYN, neurosurgery, urology, ER and ambulance services, providing acute patient care and support at military hospitals and treatment facilities.

Oversaw technical aspects of sleep study projects across hospital and home settings, provided technical support to sales, developed statements of work, and ensured technical accuracy and efficiency.

Co-managed store operations including ordering, hiring, training, and daily operational oversight to maintain store performance and customer service standards.

Managed warehouse operations including receiving, distribution, stock control, layout optimization, staffing, and compliance to improve efficiency and reporting accuracy.

Completed coursework toward an Associate degree in Polysomnography, leaving three units remaining.

Completed a High School Diploma program in liberal arts and sciences.