Victoria Fullwood

Delivered exceptional customer service by addressing inquiries and resolving issues in a timely and professional manner. Maintained accurate member records and updated information as required, effectively resolving complaints through active listening and empathy. Reviewed Medicare and insurance documents to provide accurate answers, ensuring high levels of customer satisfaction and compliance with

Assisted customers with loan accounts, facilitating payments and providing detailed balance information. Clearly explained loan terms and interest rates, while troubleshooting online payment portal errors and resetting passwords. Coordinated with other departments to ensure comprehensive customer satisfaction.

Assisted pet parents with orders of medications and nutritional items from curated catalogs, tracking packages and providing delivery assistance. Followed protocols for refunds and replaced orders lost in shipping or damaged. Maintained accurate documentation and call notes while prioritizing pet parent privacy.

Answered calls in a trained and scripted manner, gathering caller information for service relocation. Disconnected services at customer requests and organized timely relocations. Scheduled appointments for on-call sales professionals and provided clear updates to callers.

Listened attentively to caller needs and directed them to the appropriate departments for further assistance. Followed scripts and recorded notes accurately for effective service delivery.

Answered phones and greeted customers in a friendly, professional manner. Identified customer issues and provided appropriate resolutions, completing detailed call notes.

Followed job protocols to complete vacation activations for current owners. Ensured requested travel package dates aligned with available resort dates.

Reviewed chat information and greeted customers politely while following safety protocols. Completed troubleshooting steps to resolve customer issues effectively.

Reviewed delinquent accounts and contacted owners to assist with payments. Investigated owner issues and facilitated fee waivers as necessary.

Conducted customer chats with accuracy and politeness, ensuring satisfaction with resolutions. Provided effective support through digital communication channels.

Managed customer calls professionally, resolving issues and educating customers on promotions and policies. Ensured a high level of customer satisfaction through effective communication.

Handled customer calls with professionalism, resolving member and healthcare provider issues. Provided support for claims-related inquiries.

Maintained store cleanliness and assisted customers throughout the shopping process. Operated cash register and handled transactions accurately.

Completed high school education, acquiring foundational knowledge and skills across various subjects. Participated in academic and extracurricular activities to foster personal and intellectual growth.